Senior Community Manager

Cascade Management•Portland, OR

4d•Onsite

About The Position

The Senior Community Manager is responsible for the day-to-day operations, physical asset, and maximizing the financial returns of assigned property. This role effectively coordinates business operations of HUD/RD or Tax Credit properties, including leasing, collections, marketing, resident services, maintenance, risk management, expense control, information reporting, and compliance with applicable laws and company policies. The Senior Community Manager ensures staff compliance with company policies and procedures, and is responsible to hire, supervise, and motivate all on-site staff, making recommendations for disciplinary action and development. This position must comply with the Oregon Residential Landlord & Tenant Act and all other governmental laws and regulations, and implement Cascade Management Inc.’s policies and procedures.

Requirements

High school diploma or general education degree (GED).
3+ years of Community Management experience with 150 units or more required.
2+ years with experience in multiple properties in management position equivalent required.
2+ years of proven increased responsibility and staff oversight required.
3+ years of Tax Credit, HUD and/or affordable housing experience required.
Valid Driver’s License and insurance is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to operate basic office equipment such as telephones, 10 key, scanner/ photocopier, and fax machine.
Microsoft Office Suite proficiency with significant experience in Excel, Word, and Outlook Calendaring.

Nice To Haves

Experience in Finance and Budgeting preferred.
Bilingual preferred.

Responsibilities

Show apartments, accept applications, and screen applicants (verifying and certifying each resident’s income at initial, interim, and annual re-certification) to determine eligibility in accordance with company policies and procedures and applicable regulations.
Complete resident move-in sheet with resident; ensure utilities are transferred.
Understand rental agreement and residency policies and be able to explain them to residents.
Maintain waiting list files of eligible applicants and files of removed/rejected applicants.
Develop, plan, and implement resident retention strategies and make recommendations to improve marketing and leasing programs.
Complete guest cards for all prospects that telephone or visit the property and follow up with the prospects using the information on the guest card within 24 hours.
Review all newspaper advertising to ensure it is correct and the ad program is current.
Visit competitive properties and assist in preparation of regular market surveys.
Review all rental applications for criminal and credit background history and lease forms for accuracy and compliance with resident policy; check all leases for accuracy and completion.
Respond to resident inquiries, complaints, and concerns promptly.
Respond to Maintenance needs and work order requests promptly.
Implement rent collection program.
Handle resident evictions along with the service and preparation of appropriate notices.
Supervise and implement move-in and move-out procedures.
Enforce apartment community rules and regulations in accordance with CMI policies and procedures.
Maintain a pleasant, helpful manner at all times and know the number of adults and/or children in the complex along with the resident name and apartment number.
Notify residents of Rental Assistance when assigned by the corporate office.
Perform regular and daily property inspections to ensure visual appeal of property and maintain hazard-free conditions.
Inspect buildings and grounds to ensure cleanliness and alert maintenance to items that need to be repaired.
Establish schedule of personnel for emergency maintenance.
Make regular follow-up inspections on maintenance work.
Make-ready all vacant apartment units within expected timeline.
Make recommendations for physical repairs, replacements, and/or improvements.
Schedule apartment turnover and maintain apartments at acceptable levels of rent-readiness.
Collect rents, maintain and reconcile petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner.
Log and collect late charges, NSF, and other charges.
Deliver rent increase notices to residents.
Properly execute journal receipts for monies collected.
Maintain accurate accounting records.
Assist in preparation of the budget, monthly variance reports, and approval of invoices for payment.
Assist in preparing inventory of all equipment and supplies.
Report and approve timecards for accurate payroll information to the Payroll Department in a timely manner.
Request pre-approvals for overtime pay from Portfolio Manager.
Suggest budget recommendations and submit to Portfolio Manager for review as part of annual budget process.
Maintain property files and records.
Prepare weekly reports for Portfolio Manager's review every Monday.
Supervise the handling of any emergency that may arise on-site.
Assist in reviewing market rents to ensure proper rates are being charged, monitor delinquencies, NSF, and bad debt procedures to assure timely collection of rents or evictions.
Communicate all problems and make recommendations to Portfolio Manager in a reasonable time frame.
Implement effective time management.
Provide satisfactory documentation to ensure fair and timely resolution of disputes or issues with residents, employees, or others.
Demonstrate leadership and promote professionalism through appearance, attitude, and communication skills.
Keep rental office clean, neat, and organized.
Ensure compliance with applicable federal and state regulations associated with business operations.
Travel as required for in person classes and annual education conferences.
Performs other duties as assigned.
Regular and reliable attendance during scheduled hours.