Senior Community Manager

INNOCEAN•Huntington Beach, CA

2d•$70,304 - $70,500•Hybrid

About The Position

INNOCEAN USA, a full-service ad agency located in sunny Huntington Beach, CA, is seeking a Senior Community Manager to join our Hyundai team! We don't just look for fresh talent; we look for fresh thinkers! We are a hybrid workplace, x3 days week in-office. Candidates must be local to SoCal. Our ideal candidate has 2 years experience in community management or social media management in advertising agency environment. To help manage the social voice of one of the largest car companies in the world and assist in building and managing a cohesive social media strategy.

Requirements

2+ years experience in community management or social media management in advertising agency environment.
Demonstrated experience of using social media in personal or professional setting
Experience with social media tools such as, but not limited to, Sprout, Hootsuite, Sprinklr, Emplifi, Netbase and/or Digimind
Proficiency with key social platforms including TikTok, Facebook, Twitter, LinkedIn, YouTube, Instagram, Pinterest and Snapchat with a solid understanding of each platform's core features, as well as a technical understanding of each network's advertising capabilities
Analytic thinking; ability to extrapolate insights and key learnings that will impact creative strategies/concepts in real-time
Ability to collaborate with various agency teams
Ability to uncover powerful insights that drive ideas (big and small) by understanding the entire brand context
Understanding of social media and the online space
Exceptional interpersonal and written/verbal communications skills
Ability to work in fast-paced team-oriented environment
Ability to work under tight deadlines and handle multiple tasks

Nice To Haves

A candidate who is insatiably curious, results-motivated, and creative in all aspects of our client’s business
A power-user of all the major social networks and always the first to discover and experiment with emerging platforms
Someone who can always stay current with, and share an insightful POV on the competitive automotive and non-automotive social media landscape

Responsibilities

Be the day-to-day social community manager for Hyundai USA [HMA] representing the social voice of the brand
Monitor all channels for positive/negative engagement; manage proactive engagement outreach and work with the HMA Customer Care team to resolve concerns
Distill conversations happening across all social channels to identify key posts and emerging trends and opportunities for the brand
Responsible for building audience within platform, planning and developing shareable content, participating and building relationships directly with fans and influencers, keeping the community engaged, and providing ongoing metrics tracking and optimization recommendations
Manage deployment of all HMA social media content, including publishing content on the brand’s various channels and sharing out content decks with collaborative partner teams
Provide content and copy recommendations for ad-hoc social media posts
Assist the Social Media Strategist with campaign brief and posting deck development, organization and execution
Assist with influencer/creator campaign strategy and execution
Report on both performance of HMA content in social space, as well as larger trends, consumer sentiment, and competitors
Demonstrates an understanding of client campaigns and associated goals; works closely with Account and Strategy team to ensure that all questions are addressed, and all relevant campaign materials are obtained
Work with HMA brand team, as well as across disciplines, to ensure a holistic, connected brand focus