Senior Community Manager - Civic Towers

REDWOOD HOUSING • Miami, FL

27d • $80,000 - $85,000 • Onsite

About The Position

The Senior Community Manager oversees the daily operations, financial performance, and team leadership of multiple multifamily housing communities. The role ensures efficient property operations, high economic occupancy, achievement of budget goals, and an exceptional resident experience. The Senior Community Manager also mentors and supports Community Managers or Assistant Managers within the portfolio as needed. The position is based at Civic Towers in Miami, Florida, and follows a Monday–Friday, 8 a.m.–5 p.m. schedule.

Redwood Communities, Inc., an affiliate of Redwood Housing, manages affordable housing communities across the country. The organization works with government agencies and nonprofit organizations to raise the standard of living in its communities.

The position includes responsibility for financial management, property operations, regulatory compliance, leasing and revenue performance, staff leadership, and resident service. The Senior Community Manager works with asset management, compliance, maintenance, and resident services teams to meet operational and strategic goals.

Requirements

• At least 5 years of experience as a Community Manager or higher in multifamily housing, managing more than one property and/or 500 or more units.
• Experience with affordable housing Project-Based Section 8 is required.
• Strong understanding of property management operations, budgeting, and financial reporting.
• Proficiency in RealPage OneSite Property Management, Accounting, and Compliance modules.
• Experience with TRACS, EIV, and other HUD-related systems.
• Proficiency with property management software and Microsoft Office Suite.
• Excellent written and verbal communication skills, attention to detail, interpersonal abilities, and organizational skills.
• Effective leadership and team development capabilities.
• Solid financial acumen and strategic decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment with professionalism, ethics, and integrity.
• Strong resident and client relationship management, problem-solving, and conflict-resolution skills.
• Thorough understanding of regulatory compliance requirements.
• Valid driver's license.
• Successful completion of a background check.
• Must be legally qualified to work in the U.S. and meet I-9 guidelines.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Oversee daily operations, financial performance, and team leadership for multiple multifamily housing communities.
• Manage accounts payable, process invoices, and handle vendor payments, payroll, and accounting entries accurately and on time.
• Analyze workflows and maintain relationships with new and existing vendors.
• Prepare, manage, and execute annual operating budgets; monitor rent collection, expenses, and net operating income goals.
• Review monthly financials, including reclasses and accruals, and approve invoices, purchase orders, cash reviews, and payroll in accordance with company policy.
• Negotiate bids and contracts.
• Collaborate with asset management, compliance, and maintenance teams on strategic initiatives.
• Oversee leasing, marketing, and resident retention strategies to achieve occupancy goals.
• Maintain occupancy, market units, collect rent and other payments, ensure timely and accurate transactions, and follow up on delinquencies.
• Prepare properties for MOR, REAC, LIHTC, and other agency inspections; review compliance reports and assist site teams with corrective action plans.
• Provide compliance training and support to property teams to maintain audit readiness and comply with applicable laws, lender requirements, investor requirements, and regulations.
• Maintain wait lists in accordance with applicable HUD rules and regulations.
• Conduct unit tours and preliminary interviews with prospective residents; process move-in and move-out files and annual recertifications.
• Ensure compliance with regulatory agreements and maintain accurate records in a secured office location.
• Respond to agency complaints in accordance with company policy.
• Conduct regular property inspections to ensure curb appeal, safety, and quality standards.
• Lead, train, and mentor Community Managers and Assistant Managers to support company goals and professional growth.
• Participate in employee assessments, development, and disciplinary actions; ensure staff follow fair housing laws and escalate employee issues to the Regional Manager as necessary.
• Model superior customer service, resolve resident concerns professionally and promptly, and encourage resident engagement through communication and community-building initiatives.
• Work with Resident Service Coordinators, when applicable, on monthly community events and outside service programs that benefit residents.

Benefits

• Medical benefits with more than 90% of medical premiums covered, including an option for a 100% employer-paid HSA medical plan.
• 100% company-paid dental and vision coverage for employees.
• Healthcare and dependent care flexible spending accounts.
• Company-paid life insurance and AD&D.
• Voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program with 24/7 counseling services.
• Three weeks of paid time off each year.
• 12 paid holidays and one floating holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed