Senior Communications Manager

Microsoft•Redmond, WA

2h•$106,400 - $203,600

About The Position

Microsoft’s Cloud Operations + Innovation (CO+I) organization operates a large global datacenter infrastructure that delivers secure, compliant, cost-effective, and highly available cloud services. The Senior Communications Manager works in the CO+I Executive Office and drives internal and executive communications strategy for the organization’s leader and executive office, in partnership with senior leaders and communications teams across Microsoft. The role focuses on helping employees understand organizational strategy, priorities, and business context through compelling communications and engagement, and may also contribute to external communications and executive engagements. The role requires developing and adapting messaging for diverse audiences and channels, communicating technical and non-technical ideas effectively, fostering collaboration across a global team, and aligning stakeholders. The manager develops communications strategy and plans, creates executive narratives and storytelling content, coordinates vendors, uses employee and audience insights to guide engagement, aligns communications with the organization’s Rhythm of Business, and drives social media strategy.

Requirements

Bachelor’s degree in Business, Marketing, Communications, Finance, or a related field and 4+ years of communications, marketing operations, field operations, program management, project management, or related experience, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Strong organizational, oral, and written communication skills.
Ability to present technical and non-technical ideas effectively, foster collaboration across a global team, and align stakeholders.
Ability to manage multiple deliverables and plan around obstacles.

Nice To Haves

Bachelor’s degree in Business, Marketing, Communications, Finance, or a related field and 8+ years of communications, marketing operations, field operations, program management, project management, or related experience, or equivalent experience.
4+ years of experience supporting senior executives in an executive communications role.

Responsibilities

Develop, drive, and refine a scalable communications strategy for the CO+I President to deliver business impact with CO+I employees, internal teams, and external audiences.
Craft impactful messaging aligned with the organizational mission, strategy, leadership principles, and culture.
Develop communications plans, content, core messaging, and executive narratives for employee engagement moments and channels, including all-hands meetings, leadership offsites, internal newsletters, and other communications channels.
Lead the development of dynamic storytelling content that brings CO+I and Microsoft missions and business priorities to life for internal and external audiences.
Manage relationships with external vendors to scale production of high-quality content.
Partner with teams across CO+I, Public Affairs, and other Microsoft departments to assess and respond to communications requests in alignment with the CO+I President’s strategy and priorities.
Solicit and analyze employee feedback, engagement data, and other audience insights to inform content, channel, and engagement strategies.
Create and maintain communications plans aligned with the organizational Rhythm of Business (ROB) and broader communications initiatives.
Drive and refine a social media strategy.
Craft, deliver, and adapt messages across diverse mediums and audiences.
Organize and manage multiple deliverables, planning around obstacles and aligning stakeholders as needed.