Senior Commercial Pricing & Profitability Advisor

nCino•Wilmington, NC

18h•Hybrid

About The Position

nCino is seeking a Commercial Pricing & Profitability Advisor to join its Professional Services team. The role combines commercial loan pricing expertise with hands-on implementation of nCino’s Commercial Pricing & Profitability tool for financial institutions. The advisor consults with bank leadership on pricing best practices, translates business requirements into solution designs and functional specifications, and collaborates with technical teams to deliver solutions. Depending on the engagement, the work may involve helping a bank adapt its approach to the tool’s capabilities or configuring the tool to support the institution’s existing pricing practices. The advisor leads client workshops and training, supports adoption, maintains clear project communications, and provides guidance to clients and system integration partners. The position requires meaningful experience in commercial banking, knowledge of loan pricing and profitability measurement, an interest in using software to improve banking processes, strong communication skills, and the ability to lead projects independently. The preferred work arrangement is hybrid at nCino’s headquarters in Wilmington, North Carolina. Remote work is also available within the United States in the Eastern Time Zone. The position may require travel.

Requirements

Undergraduate degree in a relevant field, such as Business, Management, or Information Technology, or equivalent experience.
At least 5 years of professional experience in banking or a related field.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Ability to manage complex tasks with precision using strong organizational, time-management, and problem-solving skills.
Effective communication across all levels, including the ability to translate complex information into clear, audience-appropriate messaging.
Ability to lead projects with minimal oversight, show initiative, and escalate issues appropriately.
Ability to build credibility and influence through transparent communication, collaboration, and consistent follow-through.
Ability to support organizational change, identify opportunities for improvement, and constructively challenge existing processes.

Nice To Haves

Salesforce experience.
Previous project management experience.
Experience across multiple banking lines of business and expertise in loan pricing methodology.
Familiarity with agile software delivery practices and concepts.

Responsibilities

Serve as the primary liaison between clients and technical teams, translating business requirements into solution designs and detailed functional specifications.
Escalate program-related issues and concerns promptly and professionally to maintain project momentum and customer satisfaction.
Provide strategic consulting using banking-industry knowledge and nCino best practices.
Share insight on industry trends and regulatory requirements.
Identify efficient, innovative solutions to complex problems and conduct benchmarking and analysis to recommend best practices and improvements.
Demonstrate knowledge of nCino’s product, technical functionality, and high-level data model; guide customers in using the product to meet their needs and objectives.
Conduct product demonstrations and training, provide ongoing support and troubleshooting, and advocate internally for customer product-gap resolutions.
Build relationships with financial-institution stakeholders at all levels to promote the vision, benefits, and adoption of nCino.
Provide project status updates and risk assessments to peers and senior management; prepare reports and presentations with progress, risks, and mitigation strategies.
Maintain clear, consistent communication across stakeholders and use project management tools and methodologies to track progress and manage resources.
Apply change-management principles to support customer adoption and transition to nCino products.
Align project activities with strategic objectives and ensure deliverables are completed on time and within budget.
Apply agile principles and nCino project methodology, lead effective delivery processes, and support continuous improvement.
Advise system integration partners delivering nCino solutions, ensure alignment with project goals and standards, and present tradeoff analyses for customization requests.
Hold regular project status meetings, maintain a detailed schedule, and clarify team responsibilities and deadlines.
Train and support end users through workshops, documentation, training materials, and user guides; provide ongoing assistance and promote continuous improvement.
Use AI tools and techniques to automate routine work, improve accuracy and efficiency, apply AI-driven insights to decision-making and customer experience, and stay informed about AI advancements.