Senior Commercial Loan Servicing Specialist
About The Position
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life. Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us! We are currently looking for a Senior Commercial Loan Servicing Specialist to join our Commercial & Construction Loan Servicing team.
Requirements
- High School Diploma or equivalent required
- Excellent knowledge of regulations and compliance requirements
- Excellent understanding of bank systems and processes.
- Excellent customer service skills.
- Excellent time management and organizational skills – must be detail-oriented and thorough.
- Good interpersonal communication skills: ability to effectively interact with individuals in all areas of the bank.
- Good mathematical skills.
- Good understanding of Microsoft Office products.
- Ability to adapt and/or align with the evolving landscape and business changes
- Ability to work under pressure and meet deadlines.
- Ability to foster a culture of continuous learning and positive professional development to others.
Nice To Haves
- 2+ years of college preferred.
- 7+ years of experience in loan administration or similar financial/banking experience preferred.
- Experience in construction draw administration and management preferred.
Responsibilities
- Owns the process of reviewing and completing commercial real estate draws.
- Assists in completing residential construction draws.
- Assists in reviewing/approving draw requests for residential construction loans as needed.
- Has the knowledge and ability to complete all monetary or servicing activities within the department with autonomy.
- Responsible for the most complex servicing requests with autonomy.
- Assists in reviewing wire funding packets and requests.
- Assists in reviewing and approving loan payoff quotes.
- Assists in completing local collateral inspections as needed.
- Assists in reviewing wash account general ledger reports to maintain timely and accurate accounts.
- Responsible for aiding management in process improvements and departmental documentation.
- Responsible for ad hoc projects.
- Responsible for assisting in audit requests.
- Assists in mentoring/advising junior servicers.
- Responsible for maintaining SLA, quality, and productivity measures.
Benefits
- Comprehensive health insurance (medical, dental, and vision coverage)
- 401(k) retirement plan with a 50% employer match on the first 6% of your contribution
- Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time
- Exclusive mortgage and banking benefits.
- Employee referral bonuses
- Internal training and development programs to help reach your career goals.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
