Senior Commercial Collections Representative | Military Boots to Banking - Veteran Initiative

Wells Fargo Bank•Des Moines, IA

1d•Hybrid

About The Position

Wells Fargo is seeking a Senior Commercial Collections Representative | Military Boots to Banking - Veteran Initiative within Commercial Banking Operations. Learn more about the career areas and business divisions at wellsfargojobs.com.

Requirements

2+ years of Commercial Collections support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Military experience researching and assessing questions, process, and procedures to make recommendations on solutions
Military experience with tracking information in multiple computer systems with high level of accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
US Military Service in the US Army, US Marine Corps, US Navy, US Air Force, US Coast Guard, US Space Force
2+ years of collections experience
Leadership experience includes coaching, training, and mentoring
Strong telephone communication skills with the ability to influence positive customer outcomes
Experience working in roles within accounting, accounts receivable/payable
Customer service/customer care experience
Experience working with the following systems: Artiva and Infolease
Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Excellent verbal, written, and interpersonal communication skills
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Sound analytical skills with high attention to detail and accuracy
Experience delivering results in a fast-paced, deadline driven environment
Sound organizational, multi-tasking, and prioritizing skills
Ability to work effectively, as well as independently, in a team environment

Responsibilities

Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
Review account equity to determine loss projections
Monitor portfolio for policy compliance and adherence to risk ratings
Assist in the training of entry level staff
Participate in conducting issue specific training in conjunction with Manager
Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
Lead by example, handle core assignments effectively while taking on additional responsibilities
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements