Commercial Loan Servicing Representative | Military Boots to Banking - Veteran Initiative

Wells Fargo Bank•Des Moines, IA

23h•Onsite

About The Position

Wells Fargo is seeking a Commercial Loan Servicing Representative to support Collateral and Flood Operations as part of Wholesale Operations. Collateral and Flood Operations focuses on collateral servicing, monitoring, management, and flood due diligence. This role acts as the primary loan servicing contact for collateral release, collaborating with peers, colleagues, and managers to resolve issues and achieve goals. The representative will exercise independent judgment while developing knowledge of function, policies, procedures, and compliance requirements. Key tasks include monitoring collateral, preparing collateral release documentation, monitoring the loan system, resolving customer issues, and processing complex transactions online. The role involves performing moderately complex administrative, transactional, operational, and customer support tasks, receiving direction from leadership, and escalating non-routine customer concerns to experienced individuals. The representative will also support internal and external customers with inquiries and complaints regarding loan servicing needs.

Requirements

1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to read and interpret including complex commercial loan documents
Ability to thrive in a fast-paced, high-volume operational environment while effectively managing competing pipeline priorities and workload demands
Commitment to delivering accurate, high-quality work while maintaining a strong focus on customer satisfaction and experience
Demonstrated ability to consistently meet or exceed performance expectations, including productivity, quality, service, and attendance objectives
Strong analytical, critical thinking, and problem-solving skills with a high degree of accuracy and attention to detail
Strong organizational, prioritization, multitasking, and time management skills in a metric-driven environment
Strong verbal, written, and interpersonal communication skills, with the ability to communicate clearly, professionally, and effectively with customers, staff, and leadership skills
Proficient Microsoft Office (Word, Excel, Outlook, PowerPoint) skills
Willingness to work on-site at stated location on the job opening

Nice To Haves

Military experience researching and assessing questions, process, and procedures to make recommendations on solutions
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Military experience with tracking information in multiple computer systems with high level of accuracy
US Military Service in the US Army, US Marine Corps, US Navy, US Air Force, US Space Force
Experience supporting commercial banking including knowledge of servicing procedures and systems
Experience in collateral lien release processes including real estate, Uniform Commercial Code (UCC), and/or vehicle titles
Experience with one or a combination of the following systems: Automated Financial Systems (AFS); Business Lending and Sales Tracking (BLAST); Credit View; Electronic Reporting and Compliance (ETRAC); EZ Request (EZR); FLO; Global Servicing Solutions (GSS); Hogan; Imaging and Content Management Platform (ICMP); LoanIQ; nCino

Responsibilities

Act as primary loan servicing contact for collateral release
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Monitor collateral and prepare collateral release documentation
Monitor loan system and resolve customer issues, and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Receive direction from leadership and escalate non-routine customer concerns to experienced individuals
Support internal and external customers with inquiries and complaints regarding loan servicing needs