Senior Operations Processor I Military Boots to Banking - Veteran Initiative

Wells Fargo • Des Moines, IA

3d • Hybrid

About The Position

Wells Fargo is seeking a Senior Operations Processor within Commercial Banking Operations group as part of Wholesale Operations. In this role, you will support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance. You will use technical expertise in the designated area and resolve escalated issues, provide feedback and present ideas for improving or implementing processes and customer support, and perform complex operational and customer support initiatives within the Operations functional area. You will also assist staff, managers, and colleagues, providing guidance and interpretation of policies and procedures. Apply technical knowledge and expertise to perform work and action requests, and provide subject matter expertise and interpretation of procedures to staff. Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, and interact with internal customers. Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Military experience researching and assessing questions, process, and procedures to make recommendations on solutions
• Military experience with tracking information in multiple computer systems with high level of accuracy
• Military experience resolving complex issues via written or verbal communication, including but not limited to supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
• US Military Service in US Army, US Marine Corps, US Navy, US Air Force, US Coast Guard, US Space Force
• Experience with automatic payment processing
• Accounting experience, accounts receivable or accounts payable
• Experience in a financial operations environment
• Customer service experience preferred
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to independently provide summary and recommendations on operational data
• Basic Microsoft Office skills/Advance Microsoft Excel pivot tables
• Hogan experience
• Structure of accounts
• Data entry experience

Responsibilities

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Benefits

• Equal opportunity employer
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
• Support for building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture.
• Accountability for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance).
• Timely and effective escalation and remediation of issues, and making sound risk decisions.
• Emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed