Senior Commercial Claims Adjuster - Auto and General Liability Claims

Gallagher•Des Peres, MO

48d•Remote

About The Position

Gallagher Bassett is hiring a Senior Commercial Claims Adjuster to investigate, evaluate, and resolve complex Auto and General Liability claims. The role applies claims management experience to assess exposure and litigation, determine appropriate courses of action, and resolve claims. The adjuster works with clients and other parties involved in the claims process, provides empathetic customer service to claimants, and handles claims in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements. Timely and efficient documentation and communication of claim activity are essential. The position partners with clients to develop innovative solutions and improve claims management. It requires critical thinking, problem-solving, planning, and prioritization to serve clients effectively. The role is eligible for fully remote work and involves some travel. Claims background is in Auto and General Liability; jurisdictional experience and active adjuster licenses may be in any jurisdiction, subject to appropriate licensing and/or certification in states where claims are handled.

Requirements

High school diploma.
At least 5 years of related claims experience.
Appropriate licensing and/or certification in all states in which claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Nice To Haves

Bachelor's degree.
Municipality claims experience.
Bodily injury experience.
Litigation management experience.

Responsibilities

Investigate, evaluate, and resolve complex Auto and General Liability claims.
Analyze claim exposure and litigation, plan an appropriate course of action, and make informed decisions to resolve claims.
Interact with claimants, clients, and other parties involved in the claims process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies, procedures, standard methodologies, and statutory, regulatory, and ethical requirements.
Document and communicate claim activity promptly and efficiently.
Partner with clients to deliver innovative solutions and enhance the claims management process.
Think critically, solve problems, plan, and prioritize activities to serve clients effectively.