Senior Commercial Claims Adjuster - Auto and General Liability Municipality Claims

Gallagher•Rolling Meadows, IL

38d•Remote

About The Position

Gallagher Bassett is hiring a Senior Commercial Claims Adjuster to handle Auto and General Liability claims, including municipality claims. This fully remote-eligible role applies claims management experience to assess exposure and litigation, determine appropriate courses of action, and resolve claims. The adjuster investigates, evaluates, and resolves complex claims while working with clients and other parties involved in the claims process. The role requires providing empathetic customer service to claimants on behalf of clients, handling claims in accordance with client and corporate policies and procedures as well as statutory, regulatory, and ethical requirements, and documenting and communicating claim activity accurately and promptly. The adjuster also partners with clients to develop solutions and improve claims management, using critical thinking, problem-solving, planning, and prioritization skills.

Requirements

High school diploma.
Minimum of 5 years of related claims experience.
Appropriate licensing and/or certification in all states in which claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Nice To Haves

Bachelor's degree.
Municipality claims experience.
Police professional misconduct experience.
Litigation management experience.

Responsibilities

Analyze claims exposure and litigation, plan appropriate courses of action, and resolve claims.
Interact with parties involved in the claims process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies, procedures, industry practices, and statutory, regulatory, and ethical requirements.
Document and communicate claim activity promptly and efficiently to support claim outcomes.
Investigate, evaluate, and resolve complex Auto and General Liability claims.
Partner with clients to deliver solutions and enhance claims management processes.
Apply critical thinking and problem-solving skills to plan and prioritize work in service of clients.