Senior Collector - Physician Billing

LCMC Health

10d

About The Position

The Senior Collector is a member of the healthcare financial team responsible for ensuring professional claims are processed and billed accurately. The role supports timely claim submission, resolves billing issues, and provides empathetic assistance and financial options to customers. The Senior Collector also serves as a mentor and resource to billing staff, takes part in special projects, and helps identify problems and implement solutions. The position supports process improvement, billing accuracy, compliance, and the department’s overall goals while acting in accordance with LCMC Health’s mission and values.

Requirements

At least 3 years of experience in a healthcare environment, particularly in healthcare billing, collections, payment processing, or denial management.
High school diploma or equivalent.

Nice To Haves

Certification in billing and/or coding.

Responsibilities

Maintain responsibility for the timely submission of assigned professional claims.
Work the daily electronic billing file and submit insurance claims to third-party payers; review daily edit reports and make corrections needed for electronic submission.
Review electronic payer error reports, identify errors, and make appropriate corrections to ensure accurate claim submission.
Monitor claim rejections for trends and issues and report findings to the supervisor.
Prepare and submit manual insurance claims to third-party payers that do not accept electronic claims or require special handling.
Coordinate medical record requests as needed.
Document billing activity on patient accounts and ensure compliance with state and federal billing regulations; report suspected compliance issues to the billing manager and/or supervisor.
Work with supervision, management, and patient accounting staff to improve processes, increase accuracy, create efficiencies, and achieve departmental goals.
Follow best practices in billing, follow-up, and customer service activities.
Participate in staff training that addresses recognized improvement opportunities and increases understanding of Medicare/Medicaid requirements and general billing and follow-up processes.
Act in accordance with LCMC Health’s mission and values and serve as a role model for ethical behavior.
Follow federal and state regulations and facility-specific guidelines for protecting patient information, including HIPAA.