Senior Collections Specialist, Accounts Receivable North America

DSV • Woodbridge Township, NJ

23d • $65,000 - $85,000 • Onsite

About The Position

DSV Air & Sea, Inc., a global leader in transport and logistics, is seeking a results-oriented Collections Specialist to join the Accounts Receivable team at our US Headquarters in Iselin, NJ (MetroPark area). This vital, in-office position is responsible for managing a multi-million dollar portfolio, ensuring timely payment of outstanding receivables, and resolving complex payment issues to maintain DSV’s strong liquidity and positive customer relationships.

Requirements

• A minimum of four years' experience in credit and collections, or two years' experience working with large, demanding and complex accounts.
• Bachelors or Associates degree, or equivalent post-high school education/training.
• Demonstrated ability to use Microsoft applications, specifically advanced Excel skills.
• Strong oral and written communication skills.
• Ability to handle multiple projects and prioritize tasks effectively.
• Required to interact professionally with customers and internal departments at all times.
• Ability to work both independently and collaboratively as part of a team.

Nice To Haves

• SAP experience is a strong asset.
• Shipping experience is preferred but not required.

Responsibilities

• Manage collection requirements for a multi-million dollar portfolio of accounts.
• Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
• Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
• Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.
• Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
• Generate status reports detailing portfolio aging and payments.
• Prepare required documentation for placing accounts with third-party collections agents.
• Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree