Senior Collection Officer

Red River Employees Federal Credit Union•Texarkana, TX

About The Position

This position is accountable for initiating, pursuing, and ensuring the prompt collection of direct and indirect loans. The incumbent must maintain control over delinquency with respect to a consistent percentage of 90 and above on past due accounts. This position is responsible for the training of new Collections employees, as well as mentoring and possibly retraining of incumbents within the department. May serve as lead in the absence of Department Manager.

Requirements

Three or more years of experience in collection of delinquent accounts for a financial institution, or equivalent experience in a collection department.
High school diploma or the equivalent.
Competent computer skills and use of standard office equipment.
A patient yet firm demeanor.
Ability to meet, speak, and deal effectively with people, being professional always.
Must maintain a neat and professional appearance.
Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.

Nice To Haves

Ability to operate normal office equipment and some lifting, not to exceed 25 pounds.

Responsibilities

Begins collection process on all accounts listed on 31-to-60-day delinquent report.
Works within general guidelines in collection activities, exercising judgment, experience and objectives established by the collection manager to determine the effective approach and follow-up action.
Mentor assigned Collection Officer in all aspects of collection activities.
Communicates with borrower(s) in attempting to obtain late payments using various means of contact such as telephone, letters, and text.
Continues working delinquent loans 61 days or more delinquent.
Knowledge of all job duties within the department.
Contacts members and/or insurance company regarding insurance problems.
Sends notice of default and intent to accelerate letter when problem is not resolved.
Prepares loans for repossession when necessary.
Follows up on disability insurance, credit life, and GAP claims for member.
Assists with questions regarding credit card delinquencies, overdrawn accounts, and payments.
Assists members with a charged off loan, credit card, or delinquent account which is not 30 days past due.
Makes court appearances as a representative of the Credit Union.
Answers all calls for skip tracing.
Adheres to all Red River Employees Federal Credit Union policies and procedures.
Performs other related duties as assigned.