Collection Officer

Red River Employees Federal Credit Union • Texarkana, TX

2d • $16 - $24 • Onsite

About The Position

Contacts and collects delinquent loans that are past due. Works collection accounts as they become 31 days delinquent.

Requirements

• One to two years in collection of delinquent accounts preferred.
• High school diploma or equivalent.
• Proficiently operate RRCU personal computer and standard office equipment.
• Patient and firm individual.
• Ability to meet, speak, and deal effectively with people, being professional always.
• Must maintain a neat and professional appearance.
• Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.

Responsibilities

• Begins collection process on all accounts listed on 31-60-day delinquent loan print-out, updates all information on computer pertaining to member and/or co-makers; works with member to resolve delinquent status either in person or by telephone; works delinquent student loans following guidelines set by Texas Guaranteed Student Loan Corp., up to and including filing claims.
• Continue working delinquent loans 61 days or more delinquent.
• Contacts members and/or insurance company regarding insurance problems, sends notice of default and intent to accelerate loan when problem is not resolved.
• Prepares loans for repossession when necessary.
• Files disability insurance or credit life for member.
• Assists with questions regarding MasterCard delinquencies, forgeries, application, and payments.
• Assists members with a charged off loan or delinquent account which is not 30 days past due.
• Answers all calls for skip tracing.
• Adheres to all Red River Employees Federal Credit Union policies and procedures.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED