COLLECTION AGENT

Groupe Novatech Inc.•Sainte-Julie, QC

3d•Hybrid

About The Position

Under the supervision of the Director, Credit and Collections, the incumbent is responsible for monitoring customer accounts, optimizing cash collections, and contributing to the overall performance of the collection cycle at Novatech Group. Working closely with internal teams and customers, they help foster long-term business relationships while protecting the company’s interests.

Requirements

3 to 5 years of experience in collections, credit, or accounts receivable management
Strong negotiation, persuasion, and problem-solving skills
Sound judgment, strong attention to detail, and the ability to effectively manage priorities
Ability to manage multiple files simultaneously in a fast-paced environment
Excellent communication and collaboration skills
Proficiency in Excel (VLOOKUP, Pivot Tables) and Outlook
English proficiency is required for this position due to frequent written and verbal communications with our teams in Ontario and the United States.

Nice To Haves

Experience with an ERP system is considered an asset
Bilingualism

Responsibilities

Monitor overdue customer accounts and coordinate collection activities
Communicate with customers by phone and email to ensure payments are received within established deadlines
Maintain rigorous follow-up on payment arrangements and payment commitments
Identify, document, and escalate billing disputes or issues to the appropriate stakeholders
Collaborate closely with Sales, Customer Service, and Accounting teams to resolve issues efficiently
Perform account reconciliations and make necessary adjustments
Ensure compliance with internal credit and collection policies and procedures