Senior Collaboration and Media Services Engineer

Stanford Health Care•Stanford, KY

1d•$63 - $83•Onsite

About The Position

The Senior Collaboration and Media Services Engineer is responsible for the ongoing support of SHC Communication Technologies. This role will provide Communications Technologies services to ensure maximized performance against SHC's objectives, focus on customer needs and preferences, and provide technical vision and leadership regarding SHC user Communications Technologies. The Senior Engineer provides oversight and support for communications systems and shared service infrastructure programs. The Senior Engineer is also responsible for designing, implementing, and managing audio-visual systems for various projects (e.g., new construction) and events, such as corporate events, educational meetings and rounds, meeting venues, and live events. This role combines technical expertise, project management, and creative problem-solving to ensure seamless audio and visual experiences tailored to client needs. The engineer oversees the entire lifecycle of AV projects, from planning and design to installation, testing, and maintenance, while collaborating with cross-functional teams to deliver high-quality solutions. The Engineer might also be required to assist with the support of events on an as-needed basis.

Requirements

Bachelor’s degree in work-related field/discipline from an accredited college or university or equivalent experience required.
Five (5) years of progressively responsible and directly related work experience required.
Progressive team leadership experience effectively supervising and coaching technical personnel as well as effectively resolving customer relations issues.
Knowledge of ITIL framework and Lean process improvement methodologies.
Exceptional analytical and problem-solving skills.
Demonstrated ability to work across a broad range of technologies to deliver complex solutions.
Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment.
Proven experience managing Information Technology related projects from design phase through implementation and post go-live support.
Ability to articulate complex technical issues with both technicians and clients.
Ability to compose and present material to communicate difficult concepts and gain consensus.
Effective time management skills demonstrated by successful and timely completion of projects.
Ability to work both independently and in a team-oriented, collaborative environment.
Ability to coordinate project initiatives, meetings, and work activities across various workgroups to achieve specific goals and strategic direction.
Ability to provide leadership and influence others.
Strong understanding and experience supporting the following tools and communication platforms.
Ability to effectively interact with all internal and external stakeholders involved in service delivery, as well as customers at all levels in the organization.
Demonstrated mastery of all portfolio-related Communication Technologies.

Nice To Haves

On call rotor to attend to P1/P2 incidents out of hours. This may involve responding to Stanford Health Care locations.

Responsibilities

Support all Collaboration Technologies services and solutions.
Ensure systems and services meet or exceed published Service Level metrics.
On call rotor to attend to P1/P2 incidents out of hours. This may involve responding to Stanford Health Care locations.
Responsible for creating and maintaining a library of system and technical design documentation, operational documentation, and service documentation for Collaboration Technologies solutions.
Define, monitor, and report on Communications Technologies services metrics.
Participate in the development of new, innovative clinical and non-clinical IT solutions to complex business problems.
Work with management and the IT team to simplify existing solution architectures.
Clearly translate and communicate information and concepts surrounding Collaboration Technologies services between and across different groups and levels within and outside of the organization.
Gather functional/business requirements and definitions for Collaboration Technologies service improvements.
Ensure all IAW, HCAI and any other facility, county or state regulations are adhered to with regards to implementation and operations of clinical IT solutions.
Treat all co-workers and customers with respect, and consistently model CICARE (i.e. customer service) behaviors and best practices.
Perform routine maintenance, system checks, and repairs to ensure optimal functionality of AV systems.
Diagnose and resolve technical issues related to hardware, software, or network integration.
Provide on-site technical support during live events, such as conferences, concerts, or broadcasts.
Stay updated on the latest AV technologies, trends, and equipment to recommend innovative solutions.
Integrate AV systems with IT infrastructure, including IP-based systems, VoIP, and networked AV solutions.
Ensure compliance with industry standards and safety regulations during system design and installation.
Oversee and participate in the installation of AV equipment, including cabling, rack-mounting, and system integration.
Configure and calibrate AV systems to optimize audio and video performance, ensuring high-quality output.
Set up and test video conferencing, streaming, and broadcasting systems, including signal flow and processing control.
Coordinate with clients, architects, contractors, and other stakeholders to align on project timelines, budgets, and technical requirements.
Manage multiple projects simultaneously, ensuring timely completion and adherence to scope.
Supervise AV technicians and installation crews, providing technical guidance and training as needed.
Experience leading and managing a Communication Technologies service team, coaching and mentoring others, assessing staff performance, and providing professional development opportunities.
Experience developing processes to encourage knowledge sharing, collaboration and work flow, and ensuring the development and implementation of any necessary corrective actions to meet objectives.