Senior Unified Communications & Collaboration Engineer

Vanguard•Wayne, PA

1d•Hybrid

About The Position

Design, implement, and manage enterprise unified communications and collaboration platforms (voice, video, messaging, meetings, and conferencing) aligned to business, regulatory, and operational requirements. Identify opportunities to improve resiliency, performance, and user experience. Provide senior-level support for mission-critical communication services, troubleshooting complex issues across endpoints, identity, networking, security, and cloud environments. Lead major incident response, root cause analysis, and remediation planning. Define and enforce platform architecture and technical standards. Influence cross-functional design decisions and ensure alignment with enterprise controls (e.g., firewall/proxy rules, QoS, certificates/TLS, conditional access, logging, and monitoring). Lead end-to-end delivery of platform initiatives, including requirements gathering, solution design, pilot execution, production rollout, and operational transition. Manage change control processes and provide post-deployment support. Evaluate vendor platforms, features, and roadmaps with a focus on security, compliance, scalability, availability, and user experience. Recommend and drive adoption of strategic technology solutions. Develop and maintain operational documentation, including runbooks, governance standards, and incident/problem management procedures. Mentor junior engineers and serve as a technical escalation point. Perform systems analysis, including requirements definition and logical/physical design. Ensure solutions meet enterprise risk, compliance, and availability standards. Support ongoing system administration and participate in cross-functional initiatives and special projects to enhance collaboration services and operational excellence.

Requirements

Minimum of 5 years of related experience in platform engineering, infrastructure, or similar technical role
Bachelor’s degree in a related field, or equivalent combination of education and experience
Strong experience in unified communications, collaboration engineering, or related enterprise infrastructure roles with ownership of production platforms
Hands-on experience with enterprise collaboration platforms such as Zoom, Webex, Google Workspace, or similar UC technologies (voice, video, meetings, messaging)
Demonstrated technical leadership with the ability to influence stakeholders and drive engineering decisions across teams
Strong troubleshooting capabilities across endpoints, identity, networking, security, and cloud services, including incident response and root cause analysis
Solid understanding of networking and security fundamentals, including DNS/DHCP, routing, firewalls/proxies, VPN, QoS, certificates/TLS, SSO/MFA, and conditional access
Experience leading complex implementations and service improvements using structured change, incident, and problem management practices
Proven ability to support highly available, production-grade services in regulated environments
Strong communication skills with the ability to engage both technical and non-technical stakeholders and create clear documentation

Responsibilities

Design, implement, and manage enterprise unified communications and collaboration platforms (voice, video, messaging, meetings, and conferencing) aligned to business, regulatory, and operational requirements.
Identify opportunities to improve resiliency, performance, and user experience.
Provide senior-level support for mission-critical communication services, troubleshooting complex issues across endpoints, identity, networking, security, and cloud environments.
Lead major incident response, root cause analysis, and remediation planning.
Define and enforce platform architecture and technical standards.
Influence cross-functional design decisions and ensure alignment with enterprise controls (e.g., firewall/proxy rules, QoS, certificates/TLS, conditional access, logging, and monitoring).
Lead end-to-end delivery of platform initiatives, including requirements gathering, solution design, pilot execution, production rollout, and operational transition.
Manage change control processes and provide post-deployment support.
Evaluate vendor platforms, features, and roadmaps with a focus on security, compliance, scalability, availability, and user experience.
Recommend and drive adoption of strategic technology solutions.
Develop and maintain operational documentation, including runbooks, governance standards, and incident/problem management procedures.
Mentor junior engineers and serve as a technical escalation point.
Perform systems analysis, including requirements definition and logical/physical design.
Ensure solutions meet enterprise risk, compliance, and availability standards.
Support ongoing system administration and participate in cross-functional initiatives and special projects to enhance collaboration services and operational excellence.