Senior Clinical Support Representative

National Jewish Health•Denver, CO

1d•Onsite

About The Position

National Jewish Health is seeking a detail-oriented and organized Senior Clinical Support Representative to join the Pulmonary Physiology Services team. This position offers the opportunity to make a meaningful impact in healthcare while contributing to a mission-driven organization committed to exceptional patient care. The Senior Clinical Support Representative plays a key role in supporting critical operations while helping deliver an exceptional patient experience. To act as clerical support staff who assists physicians, managers and technical personnel using specific knowledge in diagnostic research and testing procedures for Pulmonary Physiology Services.

Requirements

High School Diploma or equivalent required.
A minimum of 2 years clerical experience, including a minimum of one year technical typing and word processing experience required.

Nice To Haves

None

Responsibilities

Oversees and adjusts daily staff schedules to meet patient needs efficiently
Schedules and coordinates patient appointments, including complex cases, ensuring accuracy and clear communication
Serves as a knowledgeable and supportive resource for patients, physicians, and colleagues
Maintains organized documentation systems, prepares timely reports, and composes correspondence related to diagnostic testing
Answers, screens and routes phone calls, which includes taking messages.
Greets patients when clinical support rep. is not available.
Opens up the office each morning and adjusts daily schedule.
Assigns and prepares departmental technical staff daily work schedules and makes adjustments throughout the day as demand changes.
Proactively informs supervisor and scheduler of daily schedule changes.
Schedules patients in hospital wide computer system.
Communicates with appropriate departments and physicians to arrange testing.
Assigns testing to the proper patient accounts to ensure accurate billing of all PPS procedures.
Informs outside patients and physicians about testing via phone.
Acquires order form and information to schedule patients in the scheduling system and informs the patients of preparation for specific testing.
Works with ambassadors to coordinate and schedule complex of out-of state and local patients.
Duplicates documents, sets up and maintains filing system.
Composes correspondence related to servicing patients for diagnostic testing to include accurate and timely, distribution of reports for internal and external customers.
Maintains an effective working relationship and good customer service skills with all areas of the Institution.
May assist in setting up meeting, conferences and seminars or special programs for the Director and Supervisors of Pulmonary Physiology Services.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.