Representative, Customer Support Senior

CHS, Inc.•Havre, MT

2d•Onsite

About The Position

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture. CHS Big Sky has an exciting opportunity in our Ag Retail Division in Havre, MT. We are looking for a Customer Support Representative to manage all aspects of creating an excellent customer service experience for current and prospective customers. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential.

Requirements

2+ years of experience in Customer Service and Support
High School diploma or GED

Nice To Haves

Proficient with MS Word, Excel, and PowerPoint
Strong written and verbal communication skills
Working knowledge of basic accounting practices
Ability to work extended hours to meet business demands
Ability to read, write and communicate in Spanish, preferred

Responsibilities

Handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
Inquiries are generally not routine and require departure from standard scripts or procedures.
Handles situations that may require alteration of responses or extensive research.
May perform activities within product service, repair, consumer relations, warranty claims and similar areas.
Resolves problems escalated through lower staff levels.
Coordinates with a wide variety of functions within the company and provides liaison with customers during post delivery times.
Typical activities may include reviewing warranty claims, discussing product capabilities and problems in light of customer needs, and providing special pricing for non-standard warranty items and repairs.
Resolves problems and discrepancies regarding shortages, over shipments, defective products, repairs and the like.
Resolves return credit problems.
May assess customer needs and suggest or promote alternative products or services.
May provide work leadership to lower level customer service staff.
Other duties and responsibilities as needed or assigned.