Senior Coordinator of Learning & Quality

Roots Community Health Center•Oakland, CA

20d•$28 - $31

About The Position

Roots Community Health is seeking a high-performing coordinator to strengthen and standardize quality improvement work across its three clinical sites while gathering, interpreting, and elevating community-driven insights on health and wellness. The position partners with clinical services, patient services, client services, navigation, and operations teams to translate performance data into practical workflow improvements that advance health outcomes and support quality measures such as P4P, MCAS, and HEDIS. The role supports qualitative research, including research design, coding, and analysis, and builds relationships with community stakeholders for data sharing and sourcing. It aligns qualitative insights with program metrics, clinical performance data, and community-level indicators so evaluation findings and strategic decisions reflect both data and lived experience. The position also supports clinical quality improvement, data analysis and reporting, community partnerships, staff training, patient outreach, and coordination of public health learner placements. It works under the direction of the Clinical Quality Manager.

Requirements

Bachelor’s degree in public health, community health, nursing, healthcare administration, or a related clinical science.
At least four years of experience in clinical quality improvement, community health, healthcare data analysis, or a community-based, public health, nonprofit, or research environment.
Demonstrated experience and strong understanding of qualitative research methodology, including research design, coding frameworks, analytic rigor, and synthesis of large bodies of qualitative material.
Experience contributing to rigorous evaluation reports, research outputs, or publications meeting academic or professional standards.
Deep familiarity with P4P, MCAS, HEDIS, or similar clinical quality measurement frameworks.
Advanced Microsoft Excel skills, including pivot tables, VLOOKUPs, and data modeling, and PowerPoint skills for executive-level presentations.
Proficiency with qualitative analysis software such as NVivo, Dedoose, MAXQDA, or ATLAS.ti, or ability to learn quickly.
Strong relationship-building skills with community partners, residents, and organizational stakeholders.
Excellent written and verbal communication skills, including the ability to translate complex data into actionable, human-centered insights for diverse stakeholders.
Strong critical thinking, problem-solving, and organizational skills, with the ability to manage multiple projects simultaneously under tight deadlines in a dynamic environment.
Expert-level process mapping, bottleneck identification, and workflow improvement skills.
High emotional intelligence and ability to support staff through system changes, take direction from the Clinical Quality Manager, provide active feedback, identify barriers, and propose solutions to a Lead or Supervisor.
Ability to build and protect community trust by ensuring data sharing is reciprocal, culturally safe, and not extractive.
Meticulous documentation practices that allow clinical and community data to withstand external scrutiny or audit.
Ability to navigate daily workflows with minimal direction, seek clarification when needed, actively seek feedback, and apply lessons learned.
Deep commitment to health equity and community-based care.

Nice To Haves

Master’s degree in a relevant field such as an MPH or MSW.
Experience with participatory or community-driven assessment methods.

Responsibilities

Support implementation and standardization of quality improvement initiatives across all Roots clinical sites under the direction of the Clinical Quality Manager.
Monitor priority clinical measures, including cervical and breast cancer screening, diabetes control (A1c), and hypertension management.
Assist in designing, implementing, and auditing Standard Operating Procedures and clinical workflow diagrams to eliminate gaps in care.
Ensure quality improvement and research activities comply with HIPAA, state and federal reporting standards, and privacy, ethical, and data quality requirements.
Support qualitative research planning and implementation, including designing interview and focus group guides, developing codebooks, conducting coding, and systematic analysis.
Document research rigor through audit trails, memoing, triangulation, and intercoder reliability when appropriate.
Gather and synthesize insights from community partners, residents, and stakeholders through interviews, focus groups, listening sessions, and participatory methods.
Integrate qualitative findings with quantitative program metrics, clinical performance data, and community-level indicators, and contribute insights to dashboards, evaluations, and community reports.
Clean and organize complex datasets and conduct predictive trend analysis.
Conduct in-depth medical record reviews to validate clinical data and identify chronic disease management opportunities.
Create dashboards, charts, slide decks, reports, briefs, and public-facing materials for executive leadership, clinical staff, partners, and community audiences.
Maintain data documentation and backup processes and complete required reports and organizational tasks on time.
Build and maintain relationships with community organizations and external partners for data sharing; coordinate data-sharing requests and draft agreement inputs for execution by the CEO.
Support training for clinical and outreach staff on quality workflows and patient engagement strategies, and provide guidance and resources on qualitative methods, mixed methods, and community-based data practices under the Clinical Quality Manager's direction.
Support patient outreach strategies, including direct patient contact and development of education tools to improve screening compliance.
Participate in staff huddles and clinical meetings to present data findings and support continuous improvement.
Coordinate public health learner placements, including MPH students and field practicum students, across the organization.