Senior Client Support Specialist

Coastal Payroll•San Diego, CA

12d

About The Position

Coastal Payroll Services is seeking a dedicated and enthusiastic Senior Client Support Specialist to join their dynamic Client Support team. This position acts as the primary liaison for a portfolio of clients, providing comprehensive support, training, and issue resolution. The primary goal of our award-winning team is to have a positive impact on the lives of the clients we are honored to serve. We want our values to shine through every interaction, all conversations, and in every service we provide. We continue to find ways to do more and be better because our clients deserve it. All team members, wherever they start, have access to our leadership team, which is focused on their success. Through regular one-on-one check-ins and team huddles, we define clear professional goals and strive to meet them together and individually. Coastal nurtures growth for those willing to put in the work. If you're passionate about values, eager to impact the community, and ready to grow personally and professionally you'll be right at home.

Requirements

Proven knowledge and/or experience in payroll and human resources functions and complex payroll principles.
Strong phone and web-based customer service skills, with the ability to communicate clearly and effectively.
Proficiency in Microsoft Office products (Excel, Word, Outlook).
Understanding of applicable federal, state, and local wage and hour laws, as well as payroll taxes at both the federal and state levels is required.
Ability to work in a fast-paced environment.
Strong verbal and written skills, with a keen eye for detail and accuracy.
Solid math and analytical skills to effectively support clients.
A BS/BA degree or equivalent work experience.

Responsibilities

Oversee and manage a designated portfolio of Coastal largest and most complex clients, ensuring accurate and timely payroll processing in accordance with daily deadlines.
Assist clients with the training and ongoing use of our web-based human capital management products, empowering them to maximize the system's capabilities.
Help clients analyze payroll reports and develop customized reporting tools to meet business needs.
Handle a high volume of incoming calls and support cases, delivering top-notch customer service with every interaction.
Work directly under company management to deepen your payroll knowledge and become an expert in the field.