Client Support Specialist

Curative Care•Wauwatosa, WI

1d•Onsite

About The Position

Curative Care is seeking a Client Support Specialist to join their team. This role involves providing assistance to clients of various ages, some with complex medical needs, in an engaging, collaborative, and team-based environment. The company emphasizes a positive work culture, offering a great, fully immersive training program and has been recognized as one of the Milwaukee Journal Sentinel's Top Workplaces of 2026.

Requirements

High school diploma or equivalent.
Able to exercise effective judgment, sensitivity, and creativity to changing needs and situations.
Ability to multi-task and perform multiple priorities.
The ability to contribute in a team environment and/or independently, to provide excellent customer service.
Ability to make decisions and solve problems.
Demonstrates attitude of cooperation and professionalism.
Must be able to solve problems and critically think, sometimes during stressful situations.
Listens well and effectively communicates in writing and orally.

Nice To Haves

Previous related experience in a healthcare setting preferred.
First Aid/CPR Certified within 6 months of hire.
Medication Management Certified within 6 months of hire.

Responsibilities

Supervise and assist with daily needs including documenting goals and behaviors.
Provide direct personal cares such as feeding, toileting, and giving medications.
Help with walking, exercise, and movement.
Provide a variety of activities to keep clients engaged and active.
Escort and engage in community-based outings.
Maintain confidentiality of all individuals and does not discuss individuals in public areas.
Demonstrate knowledge of and adhere to all infection control procedures.
Communicate clearly and tactfully with individuals, families, caregivers, case managers, transportation drivers, group homes, etc.
Maintain a harmonious relationship with manager and co-workers, providing support and assistance to co-workers to ensure quality care.
Demonstrate ability to read, understand and follow individual program plans and accurately document on individual’s goals.
Assist individuals with the planning/facilitating of program activities on/off campus as required.
Assist individuals in the use of toilet facilities and personal care as needed, including handwashing, providing perineal care, changing adult depends, changing into clean clothes, etc.
Assist with meal preparation, serving lunches, assisting in setting up and feeding individuals, when required.
Assist individuals with walking, including the use of walkers and wheelchairs, when applicable.
Accurately account for individual’s money during community outings.
Provide medication management and assistance as required for program needs.
Record and report changes in the individual’s physical condition, behavior or appearance to Manager or Program Coordinator.
Make written reports of significant incidents occurring during program hours.
Be responsible during program hours to contact appropriate staff in case of an emergency.
Attend all trainings and meetings as required.
Report suspected abuse & neglect to Program Coordinator and Manager immediately (within one hour).
Perform all other duties as assigned.