Client Support Specialist

The Bail Project•Atlanta, GA

20h•Remote

About The Position

The Bail Project is a national nonprofit that provides free bail assistance and pretrial support to thousands of low-income people every year. We are on a mission to combat mass incarceration and demonstrate that a more humane, equitable, and effective pretrial system is possible. The Bail Project uses a national revolving bail fund to pay bail for individuals who are legally presumed innocent, and whom a judge has deemed eligible for release. We then provide court reminders, transportation, and work with local partner organizations to connect our clients with voluntary social services and community-based programs. We call this model Community Release with Support, and it has proven highly effective in helping people make their court dates. As our clients� cases close, bail comes back into the fund where it is recycled to help additional people. The goal of The Bail Project is to work ourselves out of a job by gathering human stories and data from our ground work to advance legislative and policy change to end cash bail and invest in Community Release with Support ( aftercashbail.org ). The Team We are a community of advocates committed to ending mass incarceration and advancing racial and economic justice. Our organization consists of a central support hub and a growing network of client advocates or �Bail Disruptors� who work in their local communities to provide bail assistance and help advance advocacy efforts on the ground.

Requirements

Lives in the local Atlanta area or is willing to relocate there
Invested in the local community and demonstrates an interest in racial and social justice and/or criminal legal reform
Relates to and effectively communicates with people from all economic, racial, age, ethnic, and social groups
Applies effective interpersonal, organizational, and problem-solving skills to prospective partners and maintains strong relationships with external stakeholders including jail administrators, judges, elected officials and media
Delivers well designed and clear presentations to external audiences
Takes responsibility for results, is self reflective and seeks out and considers feedback
Demonstrates knowledge of using computers and navigating software programs, with experience in Salesforce, G suite, and Microsoft Excel a plus
Experience with entering client data and has skills in basic data analysis (or a willingness to learn)
Committed to completing daily work in an accurate, timely, and consistent manner
Generates alternative solutions to address client needs and work challenges
Comfortable implementing organizational procedures and making effective and timely decisions
Ability to work with people who have been directly impacted by the carceral system, including folks who have prior records.
Must provide own reliable internet access.

Nice To Haves

Encouraged to apply even if they do not have all of the desired qualifications.

Responsibilities

Triage and respond to incoming client requests for supportive services in real-time and as needed to ensure prompt delivery of services
Respond to incoming requests for court information from clients within 24 hours
Assist clients with coordinating rides to court when requested.
Reach out to non-responsive clients to confirm attendance for upcoming court dates
Connect with clients after release to determine whether they have engaged in supportive services and coordinate new referrals to address their current needs
Contact clients who have missed court to guide them through resolving bench warrants
Work with Ops Manager and Regional Director to identify local community support organizations to serve pre-trial populations
Update and add new partners regularly to address client need gaps
Conduct routine meetings/contact with service providers to ensure service quality for clients
Collect feedback from clients about their experience with service providers
In collaboration with the Ops Manager ensure adequate documentation of client advocacy records in Salesforce
In collaboration with the Ops Manager oversee 3rd party contracts that provide client support services
Effectively document client advocacy efforts using Salesforce (SF)
Update client court outcomes, future court dates, case outcomes, refund / forfeiture information
Additional Duties As Assigned By Ops Manager