Senior Client Success Manager - Flint Direct

RR46•Fargo, ND

About The Position

Flint Direct, the local marketing team within Flint Group, supports equipment dealers across North America with marketing programs aligned to their goals and manufacturer brands. The Senior Client Success Manager owns a portfolio of dealer relationships and serves as a trusted marketing partner, translating business goals into marketing plans, guiding clients through performance and investment decisions, and aligning internal teams on delivery. The role combines strategic thinking and hands-on account leadership, with accountability for client satisfaction, retention, account growth, and profitability. The position is based in Fargo, North Dakota, though candidates in other locations—including remotely from an approved state—may be considered. Compensation is $71,000–$92,000 annually, depending on experience, qualifications, and location. It is a full-time, benefits-eligible position with an expected schedule of 40 or more hours per week.

Requirements

At least 4 years of relevant experience in client success, account management, or marketing, with increasing responsibility for client strategy and relationships.
Working understanding of digital marketing, including paid media, local search, websites, social media, and reputation management.
Ability to interpret marketing results, explain their meaning, and recommend next steps.
Strong communication, presentation, and problem-solving skills, including confidence leading challenging client conversations.
Strong organization and follow-through, with experience managing multiple accounts, budgets, and priorities.

Nice To Haves

Experience with equipment dealers, manufacturers, distributed brands, or co-op marketing.

Responsibilities

Serve as the primary contact and trusted marketing partner for a portfolio of dealers, building relationships with owners, leaders, and marketing contacts.
Understand each dealer’s business, products, customers, competition, and local market to shape strategy and drive growth.
Develop marketing plans with clear objectives, recommended tactics, budgets, and measures of success.
Lead planning and performance conversations, turning campaign results and market insights into practical recommendations and next steps.
Help dealers navigate manufacturer marketing programs, brand requirements, and co-op funding opportunities.
Identify opportunities to expand services and grow accounts by matching clients with Flint Group capabilities.
Occasionally visit dealers on-site or attend regional or national events.
Manage the day-to-day operation of multiple accounts, keeping plans, timelines, budgets, and scope aligned.
Translate client goals into clear briefs and direction for creative, media, and other teams.
Bring internal teams together to solve client problems and deliver integrated work.
Ensure projects and campaigns are delivered accurately, on time, and within scope.
Own billing, retention, and account profitability.