Senior Customer Success Engineer - Flint

talentpluto • New York, NY

11d • $160,000 - $180,000 • Hybrid

About The Position

This is a senior, builder-first Customer Success role at a venture-backed education technology company that is bringing AI into K-12 classrooms. The company aims to replace outdated learning management systems with innovative solutions. The team has a technical founding background and serves hundreds of school accounts, with plans for expansion. The role is focused on designing and building an automated customer success system, with the belief that 80-85% of the function can be automated. The hire will own the operating system for customer success and be measured on organization-level net revenue retention. This position works alongside a strategic customer success manager and a customer success engineer, reporting to the go-to-market chief of staff. The target audience is teachers and school leaders, requiring sophisticated system-building skills combined with clear, human communication.

Requirements

• 2+ years of experience, including hands-on experience building automations, workflows or internal systems
• Working knowledge of how a customer success function operates, including onboarding, renewals and the customer lifecycle
• Experience at an early-stage startup; experience as a founding or early customer success hire is strongly preferred
• Strong presentation and communication skills, with the ability to adapt your style to educators
• A builder's mindset and the drive to automate manual work
• Comfort owning a function and being measured on its results

Nice To Haves

• A technical or computer science background is helpful but not required

Responsibilities

• Design and build the automated workflows, campaigns and systems that run customer success
• Own the customer success function's tooling and process end to end
• Drive organization-level net revenue retention through what you build
• Support onboarding, renewals and professional development sessions for school customers
• Turn signals from customer conversations and product usage into automated next steps
• Partner with the rest of the customer success team and bring feedback to product

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed