Senior Client Solutions Manager, Sports & Entertainment (US Remote, EST Hours)

Kyra • US, US

3d • $100,000 - $110,000 • Remote

About The Position

The Senior Client Solutions Manager owns a portfolio of Kyra’s largest enterprise accounts and is accountable for retention, expansion, and Net Revenue Retention (NRR). This is a commercial role focused on keeping enterprise clients, growing their partnerships, and managing delivery effectively so growth is not put at risk. The role serves as a trusted strategic partner to senior brand-side stakeholders and coordinates across Sales, Strategy, Campaigns, Paid, and Product.

The position leads client relationships across launches, seasonal campaigns, and always-on programs; translates performance data into actionable strategy; and manages campaign timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. It identifies risks early, forecasts and optimizes performance, manages renewals and upsell opportunities, and ensures work stays on-brand, on time, and within margin. The role also leads a pod of CSMs and/or Junior CSMs, developing their performance and client work. Daily use of AI is expected to improve reporting, renewal modeling, upsell preparation, data synthesis, and workflows.

The role is remote-first and intended for a US-based team member working EST hours. Success includes early renewal planning, NRR targets on track, mapped expansion opportunities, smooth delivery, and trusted forecasts.

Requirements

• At least 6 years of experience in influencer or creator marketing, including substantial experience with large or enterprise accounts.
• Hands-on campaign fluency and command of Meta and TikTok.
• A quantifiable record of account growth and retention.
• Prior measurement against revenue, retention, or NRR targets, with understanding of the factors that influenced those results.
• Direct people-leadership experience, including conducting 1:1s, managing workloads, and improving team members’ performance.
• Daily practical use of AI tools in work, execution, analysis, or workflows.
• Commercial sharpness, operational reliability, and the ability to communicate confidently about the revenue impact of managed accounts.
• Curiosity, commercial awareness, directness, adaptability, trust-building, openness to feedback, willingness to have difficult conversations, proactive issue management, and ability to work without constant direction.

Responsibilities

• Own a portfolio of large enterprise accounts and deliver retention, expansion, and Net Revenue Retention results.
• Act as the strategic partner to senior brand-side stakeholders and build trusted, multi-threaded client relationships.
• Lead client relationships across launches, seasonal campaigns, and always-on programs, including direct conversations when performance needs improvement.
• Translate performance data into actionable plans and present results against KPIs such as engagement, EMV, sales lift, and affiliate impact.
• Use AI daily to accelerate reporting, model renewals, prepare upsells, and synthesize client data.
• Manage campaign timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns.
• Manage renewal timelines, identify upsell opportunities, and communicate account growth using concrete numbers.
• Forecast performance, optimize campaigns while in progress, and apply learnings to future programs.
• Maintain clean tracking, monitor team capacity, improve inefficient processes, and ensure client feedback is captured.
• Identify performance, scope, relationship, and margin risks early and resolve them before they threaten account health.
• Lead a pod of CSMs and/or Junior CSMs; manage their performance and elevate their client work.

Benefits

• 25 days of PTO plus bank holidays, four company-wide Kyra Days, three wellness days, and paid sick leave each year.
• Annual learning and development budget.
• Annual bonus scheme.
• Healthcare coverage for US-based team members.
• Remote-first work arrangement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed