Senior Client Service Manager

Gallagher • Louisville, KY

3h

About The Position

Gallagher is seeking a Senior Client Service Manager to join its Commercial team. The role leads efforts to deliver exceptional client service and innovative insurance solutions, working closely with senior leaders, clients, and colleagues to build relationships, solve complex challenges, and provide value. The position also involves shaping strategy, mentoring team members, and contributing to client and team success.

The Senior Client Service Manager leads renewal strategy for complex accounts, identifies coverage gaps and growth opportunities, and provides consultative guidance on clients’ risk management needs. The role supports client and carrier relationships, develops team members, ensures compliance and service quality, manages client and policy data, and uses Gallagher’s technology to streamline work and deliver accurate results.

Requirements

• Bachelor’s degree and a minimum of 5 years of client service and/or claims management experience; or a high school degree/GED and a minimum of 10 years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Ability and desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

• Lead renewal processes and strategies for complex accounts, including overseeing compilation of client information and needs analysis and helping deliver timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
• Provide strategic guidance to the team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively and complete tasks on time to meet client expectations.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior