Senior Client Service Manager - Global Risk Management

Gallagher • Glendale, CA

6d • Hybrid

About The Position

Gallagher is seeking a Property and Casualty licensed Senior Commercial Lines Client Service Manager for its Global Risk Management Team in Glendale, California. The role supports large and complex multinational clients and leads efforts to provide exceptional service and innovative insurance solutions. The manager works with senior leaders, clients, carrier partners, and colleagues to build relationships, address complex challenges, and deliver value. The role also involves shaping strategy, mentoring team members, and supporting team performance.

Requirements

• Bachelor's degree and at least 5 years of client service management experience, or a high school degree/GED and at least 10 years of client service management experience.
• Active Property and Casualty Insurance License.
• Proficiency in the EPIC agency management system and Microsoft Office.
• Ability and desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Nice To Haves

• At least 1 year of supervisory experience.

Responsibilities

• Lead renewal processes and strategy for complex accounts, including overseeing client-information compilation and needs analysis and helping deliver timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and lines of coverage.
• Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
• Provide strategic guidance to the team on client risk-management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher systems.
• Use Gallagher technology to improve productivity, streamline processes, and deliver quality results.
• Manage multiple priorities and complete tasks on time while meeting client expectations.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior