Senior Manager - Client Management
About The Position
The Senior Manager in American Express Global Merchant Services’ Global Client Group manages day-to-day relationships with a portfolio of significant global merchant partners and supports strategies to grow charge volume, revenue, and merchant engagement. The role serves as a key American Express representative and general manager for assigned accounts, with portfolio P&L ownership and end-to-end global account management. It includes managing major U.S. airlines such as Delta and United and partnering with international counterparts to drive U.S. growth with merchants such as Booking.com. The position develops local and global account strategies, leads merchant relationships and contract-renewal negotiations with internal partners, and identifies opportunities to improve profitability, contribution margin, charge volume, and merchant satisfaction. It also collaborates across American Express to grow partnerships and deliver measurable scorecard outcomes while meeting merchant needs. Travel is approximately 10%.
Requirements
- Proven experience managing external partners or clients.
- Ability to influence and drive decisions without formal authority, and to know when to elevate issues and opportunities.
- Experience translating complex data and business insights into concise, executive-ready presentations with clear strategic narratives and actionable recommendations.
- Strong project management skills, attention to detail, reliable follow-through, and ownership of action steps.
- Strong interpersonal skills and excellent oral and written communication skills.
- Ability to prioritize effectively and manage multiple priorities.
- Strong analytical and problem-solving skills, including the ability to navigate ambiguity.
- Demonstrated track record of driving results and an entrepreneurial approach to business.
- Ability to build, manage, influence, and deepen relationships across all levels and business units.
- Ability to synthesize industry, merchant, and stakeholder input into executive-level presentations.
- Ability to work in a fast-paced, dynamic environment as a collaborative teammate.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for this position.
Nice To Haves
- Prior negotiations experience.
- Experience working in or with international markets.
- Airline industry experience.
Responsibilities
- Act as the General Manager and key American Express representative for a merchant portfolio, including P&L ownership and end-to-end global account management.
- Lead day-to-day merchant relationships, including marketing, operations, and merchant reporting requests and inquiries.
- Develop holistic account strategies that deepen American Express’ profitability, relevance, and engagement with strategic merchant partners.
- Develop and drive annual account strategies at local and global levels.
- Partner with internal teams, including Pricing, Legal, Servicing, Marketing, Finance, Risk, and Network Operations, to negotiate contract renewals and lead merchant relationships.
- Optimize contractual Marketing Funds to support charge volume growth and welcomed acceptance.
- Identify and build a pipeline of charge volume growth opportunities to increase profitability and contribution margin and improve merchant satisfaction.
- Partner across the network, Consumer, Global Commercial Services, and other organizational areas to identify and sell in partnership growth opportunities that increase charge volume and enhance customer experience.
- Deliver quantifiable scorecard goals by leveraging American Express assets to drive revenue while meeting merchant needs.
- Lead and resolve operational issues for the merchant portfolio in partnership with internal stakeholders.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
