Senior Client Management Specialist

Orchestra Internal Job Board•Washington, DC

7d•$70,000 - $80,000

About The Position

Orchestra is seeking a Client Management Specialist to support core client management initiatives and strengthen the systems, processes, and tools that power its Client Management function. The role helps scale Client Management at Orchestra and serves as an operational partner to leadership. The Specialist translates Client Management priorities, data, and stakeholder needs into actionable processes, reporting tools, trainings, and resources that help teams manage, grow, and retain client relationships. The role supports consistent and effective execution of the systems, trainings, and processes behind client retention and growth. It is suited to an organized, process-oriented, systems-minded operator who can work in a fast-moving environment, manage up, and coordinate across stakeholders with competing priorities. The role is ideally hybrid in an Orchestra office in New York, Washington, D.C., Boston, Miami, Seattle, San Francisco, San Diego, or Los Angeles, or may be fully remote in the U.S. for the right candidate.

Requirements

4–6 years of experience in operations, project management, an agency, a startup, a campaign, or a similarly fast-paced environment.
At least 2 years of direct experience managing business development or campaign planning processes within an agency setting.
Strong stakeholder management skills and comfort working with senior leaders.
Excellent project management skills, including prioritizing workstreams and tracking progress across multiple stakeholders.
Experience building and maintaining workflows, dashboards, or reporting in Asana or comparable project management platforms.
Ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail.
Ability to take initiative, manage up, maintain confidentiality, and exercise sound judgment.
Strong judgment and comfort handling sensitive information.

Nice To Haves

Experience with HubSpot and NetSuite, or similar CRM and ERP platforms.
Data visualization skills and working proficiency in Power BI or Tableau.
Familiarity with Zendesk or other ticketing and intake systems.
Background supporting system implementations, integrations, process automation, or data and reporting initiatives in partnership with technical teams.

Responsibilities

Partner with client management leaders to translate strategic priorities into scalable processes, systems, tools, and actionable plans.
Collaborate across Operations, Finance, Culture, and client-facing teams to design and improve Client Management workflows, reporting, and operating processes.
Own and project manage client management priorities, including client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts.
Identify opportunities and gaps for automation, standardization, and improvement; simplify workflows, improve clarity, and reduce rework.
Manage and prioritize multiple workstreams, balancing urgent requests with longer-term projects.
Support adoption of new processes and ways of working through change management initiatives.
Use data and feedback to identify trends and recommend improvements to Client Management programs and processes.
Own and manage specific processes, programs, or internal initiatives end-to-end.
Help enforce core Client Management processes, including inputs, timelines, and ownership, and escalate gaps to support consistency and follow-through.
Support intake, triage, and prioritization of Client Management requests to focus on the highest-impact work.
Prepare briefings, summaries, and materials for executive and cross-functional meetings to support effective decision-making.
Support planning and execution of high-visibility internal and external events, such as trainings and conferences, as needed.