Senior Manager - Client Management

American Express•New York, NY

About The Position

The Global Merchant Services Global Client Group (GCG) manages American Express’s most significant global merchant relationships. The group partners across the company and around the world to develop and implement opportunities that deepen strategic merchant partnerships and grow the merchant business. As a Senior Manager in Global Merchant Services–Global Client Group, you will manage day-to-day merchant relationships and support strategies to increase global charge volume, revenue, and merchant engagement with major merchants. The role manages major U.S. airlines, including Delta and United, and partners with international counterparts to drive U.S. growth with merchants such as Booking.com. You will act as the General Manager and key American Express representative for a portfolio, with P&L ownership, and lead account strategies, relationship management, and growth initiatives.

Requirements

Proven experience managing external partners or clients.
Ability to influence and drive decisions without formal authority, and to recognize when to escalate issues and opportunities.
Experience translating complex data and business insights into concise, executive-ready presentations with strategic narratives and actionable recommendations.
Strong project-management skills, attention to detail, reliable follow-through, and ownership of action steps.
Strong interpersonal skills and excellent oral and written communication skills.
Ability to prioritize and manage multiple priorities effectively.
Strong analytical and problem-solving skills and ability to navigate ambiguity.
Demonstrated track record of driving results and an entrepreneurial approach to business.
Proven ability to build, manage, influence, and deepen relationships across levels and business units.
Ability to synthesize industry, merchant, and stakeholder input into executive-level presentations.
Ability to work in a fast-paced, dynamic environment as a teammate.
Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

Prior negotiation experience.
Experience working in or with international markets.
Airline industry experience.

Responsibilities

Act as the General Manager and key American Express representative for a merchant portfolio, including P&L ownership.
Manage merchant relationships end to end globally, including day-to-day marketing, operations, and merchant reporting requests and inquiries.
Develop holistic account strategies to deepen American Express’s profitability, relevance, and engagement with strategic merchant partners.
Develop and drive annual account strategy at local and global levels.
Partner with internal teams, including Pricing, Legal, Servicing, Marketing, Finance, Risk, and Network Operations, to negotiate contract renewals and lead all aspects of merchant relationships.
Optimize contractual Marketing Funds to support charge volume growth and welcomed acceptance.
Identify and build a pipeline of charge volume growth opportunities to increase relationship profitability and contribution margin and improve merchant satisfaction.
Work across the network, Consumer, Global Commercial Services, and other areas to identify and sell in partnership growth opportunities that increase charge volume and enhance customer experience.
Deliver quantifiable scorecard goals by leveraging American Express assets to drive revenue while meeting merchant needs.
Lead and resolve operational issues for the merchant portfolio in partnership with internal stakeholders.