Senior Client Project Manager

FiservOmaha, NE
Remote

About The Position

As a Senior Client Project Manager, you will ensure that Fiserv delivers on its commitments to our financial institution partners. You will also serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.

Requirements

  • Bachelor's degree in business, operations or a related field required.
  • 9+ years of experience in business and IT program and project management
  • 5+ years of experience in the Financial Services Industry preferred
  • Shown success in effectively driving delivery
  • Working understanding of business financial practices and accounting
  • Strong experience in data-driven management, metrics and reporting
  • Excellent ability to lead and motivate teams of 10+

Nice To Haves

  • Extensive and solid ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs
  • Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
  • Solid thought leadership and the ability to influence others through collaborative efforts
  • An ability to quickly establish credibility and rapport with a broad set of constituencies

Responsibilities

  • Champion and execute client delivery and service processes to manage client initiatives
  • Champion voice of the customer feedback for end-to-end client satisfaction and engagement
  • Develop strong client relationships and identify opportunities to better support their business objectives
  • Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal and others to ensure aligned business success
  • Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs based on synthesizing intakes through the delivery and service process
  • Map out and execute strategies that will enable scaled adoption of products across key customers
  • Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery
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