Senior Client Manager

Gallagher•Houston, TX

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. At Gallagher, we’re united by a legacy of trust, integrity, and service that spans over 100 years. As a Senior Client Manager, you’ll play a key role in shaping the future of client relationships and delivering exceptional service. This is your chance to join a team of innovative thinkers and service-minded individuals who are committed to shared goals and continuous growth.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience
High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Responsibilities

Build strong relationships with clients, ensuring their needs are met with care and precision.
Lead the renewal process, working closely with the production team to deliver tailored solutions that exceed expectations.
Help secure existing business and grow new opportunities by cultivating trust and driving the sale of additional services.
Partner with clients to understand their goals and challenges.
Collaborate with internal teams to deliver high-quality solutions.
Foster a culture of performance and continuous improvement.

Benefits

competitive and comprehensive compensation package
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program