Senior Client Manager

Gallagher • Fort Lauderdale, FL

3h

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re looking for a Senior Client Manager to join our team. This role is all about building strong relationships, managing accounts, and delivering exceptional service. You’ll work closely with clients and internal teams to ensure their needs are met while contributing to our shared goals. If you’re passionate about client success and want to make a real impact, this could be the role for you.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.
• A knack for building and maintaining strong relationships.
• The ability to explain complex issues in simple terms.
• A proactive approach to problem-solving and decision-making.
• A commitment to delivering high-quality service.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Nice To Haves

• Experience in account management/client services
• Previous insurance knowledge
• Solid financial acumen.

Responsibilities

• Manage a portfolio of client accounts, ensuring they receive the best possible service.
• Lead the renewal process, working with our production team to deliver tailored solutions.
• Cultivate relationships with clients and understand their needs to help secure existing business and identify opportunities for growth.
• Directly contribute to client satisfaction, retention, and the overall success of our team.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior