Senior Client Manager

Marsh McLennan•Washington, DC

3d•Hybrid

About The Position

We are seeking a talented individual to join our Region Market Development team and manage a portfolio of large/jumbo client accounts at Mercer. This role will be based in our Washington, DC office. You will play a critical role in establishing trusted advisor relationships with our DC, Maryland and Virginia clients, working with top-tier consulting talent across Mercer’s Practices and driving revenue growth. This is a hybrid role that has a requirement of working at least three days a week in the office.

Requirements

Minimum of 15 years of experience in a consulting environment, with demonstrated success in client management.
Strong project management, financial acumen, and communication skills.
Ability to understand and respond to client business needs, priorities, and industry environments.

Nice To Haves

Experience in engaging with C-suite and senior-level executives across HR, Finance, and IT sectors.
Proven ability to build and expand buyer hubs, enhancing strategic relationships.
Strong business acumen and a proactive approach to problem-solving and solution architecture.

Responsibilities

Manage a portfolio of large/jumbo client accounts (5,000+ employees), ensuring client satisfaction and addressing escalated issues effectively.
Grow client revenue by establishing internal and external networks and channels with key buyers while generating new business opportunities.
Develop and maintain process rigor on business development leads, tracking activities, and driving teams toward success.
Navigate internal networks to bring together cross-LOB and Marsh McLennan teams to create tailored solutions that meet client needs.
Collaborate with Mercer consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organizations.