VP, Senior Client Development Manager - Amazon

Synchrony • Costa Mesa, CT

4d • Hybrid

About The Position

This role supports the Amazon portfolio in multiple program initiatives between Amazon and Synchrony Financial (SYF). The primary focus is to relentlessly drive initiatives that advance credit penetration within Amazon’s retail ecosystem while providing a first-class customer experience. As a vital part of the Amazon Client Development team, this position partners closely with business leaders across Synchrony to develop and implement improvements that enhance the customer experience and increase credit sales penetration across Amazon’s diverse business lines. The role requires effectively balancing client-driven initiatives with Synchrony’s product offerings, while maintaining a strong governance framework over the portfolio. The ideal candidate will demonstrate exceptional project management skills, a strategic vision for Amazon-focused initiatives, proven client relationship management capabilities, and a proactive drive to advance client projects.

Requirements

• Bachelor's Degree or, in lieu of a degree, a high school equivalent and 7+ years of equivalent work experience in Financial services field
• 5+ years of experience in client management, program management, or business development, preferably within financial services, retail, or e-commerce industries.
• Demonstrated ability to manage complex client relationships and balance multiple stakeholder priorities.
• Strong project management skills, with experience leading cross-functional initiatives and driving projects through prioritization and governance processes.
• Technical proficiency with collaboration and tracking tools such as SharePoint; ability to create and maintain detailed trackers and dashboards.
• Travel adhoc to the client site (once a month to once a quarter)
• Ability and flexibility to travel for business as required
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

• Excellent communication and interpersonal skills with the ability to build strong client relationships.
• Analytical mindset with the ability to synthesize data and provide strategic recommendations.
• Experience working with Amazon or large enterprise clients in a program management or client development capacity.
• Demonstrated success in developing and executing customer experience or engagement strategies in the digital space
• Deep understanding of portfolio governance, risk management, and compliance frameworks.
• Familiarity with financial products, credit penetration strategies, and retail ecosystem dynamics.
• Proven ability to navigate internal prioritization frameworks and drive initiatives through complex approval processes.
• Experience in both waterfall and scaled agile product management while owning a digital product road map
• Advanced degree (such as MBA) or relevant certifications in project management (PMP, Agile, etc.).
• Experience mentoring or coaching junior team members in best practices for client engagement and project execution.
• Ability to influence across a matrix environment
• Demonstrated analytical and financial skills
• Strong presentation and communication skills (verbal and written)

Responsibilities

• Drive multiple program initiatives within the Amazon portfolio, focusing on advancing credit penetration across Amazon’s retail ecosystem while ensuring a first-class customer experience.
• Collaborate closely with business leaders across Synchrony and Amazon to develop and implement strategies that improve the customer experience and increase credit sales penetration.
• Effectively balance Amazon client-driven initiatives with Synchrony’s product offerings, ensuring alignment with portfolio governance standards.
• Manage the governance landscape by maintaining compliance, risk management, and adherence to portfolio policies.
• Demonstrate strong project management skills by developing, tracking, and driving initiatives to completion, ensuring timely delivery and measurable impact.
• Deeply understand and navigate Amazon’s internal prioritization process; lead efforts to move Amazon initiatives through this process efficiently and effectively.
• Build and maintain strong, trusted relationships with Amazon stakeholders to foster ongoing collaboration and partnership.
• Utilize technical acumen to create, maintain, and manage trackers and dashboards within SharePoint or similar collaboration tools to provide transparency and progress updates on initiatives.
• Analyze data and client insights to inform strategic decisions and adjustments to program initiatives.
• Communicate clearly and effectively across cross-functional teams to align on objectives, priorities, and deliverables.
• Perform other duties and/or special projects as assigned

Benefits

• eligible for an annual bonus based on individual and company performance
• option to work from home near one of our Hubs or come into one of our offices
• inclusive culture where your individual skills, experience, and voice are not only heard – but valued
• community and passion intersect to offer a safe space to learn and grow

What This Job Offers

• Job Type: Full-time
• Career Level: Senior