Senior Client Development Manager

Orrick Herrington & Sutcliffe LLP•Any US Office, UNAVAILABLE

1d•Remote

About The Position

Orrick is seeking a strategic client development professional to serve on our Client Development team. In this role, you will work closely with firm partners to drive client relationship growth for Orrick’s institutional clients. You’ll lead initiatives to expand relationships by understanding our clients’ business and legal priorities, developing and executing client growth plans, delivering tailored thought leadership, driving strategic client events, and supporting high-impact, cross-practice projects. You’ll bring a hands-on, proactive approach, exceptional client interface skills, and a relentless focus on operational improvement and innovation. You’ll work closely with Orrick’s Client Development team, Business Development teams (Sector & Markets, Pitch & Pursuits, Events, Operations), Firm-wide teams (Innovation, Pricing, Market Intelligence, Communications, Talent), and report to the Associate Director of Client Development.

Requirements

8+ years’ experience in law firm, legal services, or professional services marketing
Proven client relationship and service leadership experience focused on business growth
Skilled at working with and presenting to senior leaders
Strong track record in project management, client service, communications, and cross-team collaboration
Excellent analytical, organizational, and time management skills
Outstanding written (business and technical) and verbal communication abilities
Strategic thinker and problem solver with exceptional attention to detail
Demonstrated ability to manage multiple tasks, projects, and priorities in a dynamic, deadline-driven environment—maintaining composure and professionalism
High sense of accountability and ownership of projects
Proactive, solutions-oriented approach to work and client service
Absolute trustworthiness, confidentiality, and discretion; superb consistent judgement
Collaborative mindset with proven ability to adapt quickly to change and exhibit a high degree of flexibility
Self-confident without being self-important; intellectually curious, thoughtful, considerate, and decent
Solid understanding of business development processes, technology platforms (including CRM), and emerging technologies for client retention and growth
Knowledge of key client account management best practices

Nice To Haves

JD or MBA preferred, but not required
Willingness to travel as needed

Responsibilities

Deepen market and client knowledge to support client teams and identify opportunities
Develop and lead strategic client growth plans for top-tier clients
Infuse client insights into pitches and RFPs, collaborating across BD teams
Assist in the design and execution of high-touch client events
Monitor industry news and synthesize competitive intelligence into opportunities
Deliver targeted thought leadership and legal/business training proposals
Conduct financial analysis to guide strategy around client relationships
Proactively identify trends, new business opportunities, and measure ROI on client activities and investments
Support introduction of lateral partners and succession planning for client teams
Leverage client data to strengthen connections and facilitate strategic introductions
Organize and participate in regular client team meetings, including agenda creation and follow-up
Maintain client team materials (relationship summaries, client plans, financial analysis, value reports)
Build relationships with clients and serve as key contact where appropriate
Collaborate closely with our Associate Director of Client Development and BD leadership to engage in client listening and continually improve client service
Design scalable client offerings that differentiate Orrick from peer firms
Leverage the firm’s CRM platform and other internal tools to maximize client impact
Leverage sector insights across other clients and BD teams to further drive cross-practice opportunities