Senior Manager, Client Services (Business Development)
About The Position
SketchDeck is seeking a Senior Client Services Manager to join their remote-first team. This role is responsible for sourcing, winning, and growing high-value client partnerships. It is a revenue-carrying, sales-forward position with full ownership of pipeline, quota, and new business outcomes. The ideal candidate will prospect marketing, brand, and creative leaders at mid-market and enterprise companies, lead discovery and pitch conversations, and partner with Creative Directors and Strategists to shape proposals. The focus is on building long-term relationships and partnerships. The role requires fluency in creative work processes and the ability to connect creative work to business outcomes. The Senior Client Services Manager will collaborate across SketchDeck, Markacy, Futureman, and 24 Seven to deliver integrated creative solutions. This role reports to the SVP, Client Services.
Requirements
- 7+ years in client-facing roles within a creative agency, with experience selling creative services
- Proven track record of carrying and hitting quota ($2M+ annually preferred)
- Experience building pipeline through outbound prospecting
- Strong creative fluency—comfortable speaking to branding, campaigns, digital experiences, content, and production
- Working knowledge of creative tools and workflows (Figma, Adobe Creative Suite, digital/web production)
- Comfortable leading client presentations and pitches, with the ability to win the work
- Experience scoping, pricing, and negotiating SOWs ($100K–$1M+ deal sizes)
- Proven ability to grow accounts and expand relationships over time
- Strong written and verbal communication—clear, direct, and confident
- Experience navigating executive-level conversations and complex stakeholder environments
- Ability to collaborate across creative, strategy, and operations to shape solutions that are both compelling and executable
Responsibilities
- Own your pipeline end-to-end—from prospecting through close and expansion
- Build pipeline through outbound efforts; you generate your own opportunities
- Identify and engage key decision-makers across marketing, brand, and creative teams
- Lead discovery and pitch conversations to win the work
- Advance opportunities with clarity, urgency, and strong follow-through
- Grow accounts by identifying opportunities across teams, regions, and workstreams
- Expand engagements into more integrated, long-term partnerships
- Maintain disciplined CRM hygiene and provide accurate weekly forecasts
- Partner with Markacy, Futureman, and 24 Seven to co-sell and expand opportunities
- Lead consultative conversations that connect business challenges to creative solutions
- Guide clients through the full creative process—from brief and positioning through execution and delivery
- Build and deliver proposals and pitch narratives with Creative Directors and Strategists
- Position SketchDeck as a strategic creative partner, not just a delivery team
- Clearly articulate how creative work—branding, campaigns, digital experiences, and content—drives measurable impact
- Partner with Creative Directors, Strategists, Project Directors, and Operations to scope work accurately from the start
- Hand off cleanly to delivery with clear briefs and aligned expectations
- Bring market and client insights back to inform offering development
- Align with Operations early on resourcing and timelines to keep ambition feasible
Benefits
- Health insurance (medical, dental, and vision)
- 401(k) with company match
- Fully remote working environment
- Paid time off that grows with tenure
- Annual company retreat
- Computer hardware of your choice (up to $1,500)
- $500 towards your office setup expenses
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
