Senior Client Delivery Lead

Kraken•New York, NY

13d•$150,000 - $200,000•Hybrid

About The Position

Kraken powers some of the most innovative global developments in energy, creating technology that redefines utilities and unlocks a new energy system of the future. By optimizing renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. Kraken's Human and Organizational (H&O) Design Practice exists to help utilities realize the full value of transformation — designing organizations and enabling people to thrive through change. Structured around three disciplines — Organizational Design (OD), Human Design (HD), and Client Delivery Leadership (CDL) — the Practice is building a global blueprint for the Utility of the Future: a repeatable model that reduces cost-to-serve, increases decision velocity, and strengthens alignment across every client we serve. As a Senior CDL, you are the primary bridge between Kraken's global H&O vision and the day-to-day reality of client transformation in North America. You'll coach utility leaders, stand up and embed operational processes, build client capability, and model the behaviors that make change stick. Guided by simplicity, customer benefit, and efficiency, members of the Kraken H&O team are role models for what great looks like. If you believe in the power of well-designed organizations and great people to reshape an industry, this is the right place for you.

Requirements

Fluent English (written and spoken).
Demonstrable experience working within or alongside North American energy utilities — a must for a senior-level role.
Understanding of utility operations, including customer operations, workforce management, and operational performance.
Ability to understand what success looks like for a client — and to hold that picture through ambiguity and change.
A flair for influencing and a natural ability to help clients see and commit to new ways of working.
Proven experience building trust-based relationships with senior client stakeholders.
Comfort working within a globally distributed team and contributing to a shared practice.
Based in or able to work from the New York office; frequent travel across North America required.
Right to live and work in the United States.
Applicants must have the right to work in the country that they're applying to, at the time of application.

Responsibilities

Champion the Kraken H&O model — be the proof point that it works, and communicate best practices and operating principles to clients with confidence.
Lead the human and organizational workstream within client implementations, partnering with OD and HD Leads to deliver a coherent transformation experience.
Coach and mentor client leaders 1:1, acting as a trusted advisor during periods of significant change and pushing people to the next level of performance.
Support clients in transforming their recruitment and talent practices, leading by example with a lens on reducing bias and championing diversity.
Design and stand up key operational processes — including workforce scheduling, Skills Academy, and functional workflows tailored to North American utilities.
Deliver high-level leadership development programs — including Influential Management, Assertive Communication, and Principled Decision-Making.
Produce clear facilitation materials, training content, and slide decks that teach and inspire from frontline teams to senior directors.
Analyze performance data and use Excel/Google Sheets to generate insights that drive client decision-making.
Communicate and influence effectively, flexing your approach to help resistant stakeholders feel safe, excited, and committed to change.
Articulate Kraken's H&O value narrative with confidence — explaining not just what we do, but why it matters for people, performance, and the energy transition.
Build and maintain trust-based relationships with senior client stakeholders across North American utilities.
Actively contribute to the global H&O Practice — sharing North American insights, co-developing content, and helping evolve the Practice's toolkit.