Client Delivery Lead

Kraken•New York, NY

11d•$90,000 - $150,000•Hybrid

About The Position

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects. The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client. There are 9 domains across our Delivery teams, with this opening being with our Billing Delivery Team.

Requirements

Strong agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience - our clients are undergoing huge transformations that take time and require our understanding
Technical mindset, experience in the energy supply sector and with customer journeys
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Experience in client facing roles and stakeholder management
Experience in managing technical product or projects
Exceptional interpersonal skills
Proficient in tools such as miro and office suite.
Passionate about leading, motivating and developing others
Passionate about helping customers (without them, we don’t exist)
Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
Open minded, flexible and adaptable (we are constantly growing, changing and evolving)
Supportive, approachable, inclusive, resilient, working well under pressure
Must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
Must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
Must have the right to work in the country they're applying to, at the time of application.

Nice To Haves

Consulting experience is a plus
Regulatory compliance experience is a plus

Responsibilities

Managing the relationship with client counterparts (often product owners and business owners)
Being the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally.
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
Bringing technology, people and processes together to innovate improvements for our clients.
Supporting the client in adapting to ways of working that are aligned to Kraken’s development style.
Working closely with Kraken’s product managers and developers to request development needs and acting as a link to the client.