Client Delivery Specialist
About The Position
Join Hinge Health’s Client Success team and help make excellent client delivery feel effortless. As a Client Delivery Specialist, you’ll provide essential operational and administrative support to multiple Client Success Leads, helping them deliver accurate, timely, and high-quality experiences for our clients and their members. This is a fast-paced, cross-functional role where strong organization, project coordination, communication, and attention to detail make a meaningful difference. You’ll partner with teams across Commercial, Growth, Analytics, Operations, Product, Member Support, Billing, and Legal to keep client work moving and help our clients achieve better outcomes.
Requirements
- 1+ years of experience in operations, project coordination, customer success, administration, or a related field.
- Demonstrated ability to organize multiple tasks and deadlines while maintaining accuracy and following established processes.
- Strong written and verbal communication skills, with the ability to collaborate effectively across teams.
Nice To Haves
- Experience working at a high-growth company or startup, with an understanding of the pace and ambiguity that can come with a rapidly evolving environment.
- Experience in digital health, healthcare, benefits, or a related industry.
- Familiarity with client-success, customer relationship management, project-management, reporting, or data-segmentation tools.
- Experience preparing reports, maintaining operational data, or supporting process improvements.
- Experience developing client-facing materials.
Responsibilities
- Manage and execute assigned operational projects and support department and cross-functional initiatives from planning through completion.
- Coordinate multiple priorities, timelines, and deliverables while following established processes and escalating questions when needed.
- Maintain accurate, up-to-date client information and help identify and correct data-quality issues.
- Prepare client reports and segment client data based on defined criteria to support client communications, events, and business reviews.
- Resolve client issues and inquiries routed through Member Support and Billing, using sound judgment and engaging the right stakeholders when additional support is needed.
- Build strong working relationships with cross-functional stakeholders to streamline processes and support outcomes for clients and members.
Benefits
- Comprehensive medical, dental, and vision coverage
- Help with gender-affirming care
- Tools for family and fertility planning
- Travel reimbursements if healthcare isn’t available where you live
- Traditional or Roth 401(k) retirement plan options with a 2% company match
- Discounted company stock through our ESPP with easy payroll deductions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
