Senior Delivery Lead - Technology

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This individual serves as the central coordination point for the Global Operations Emerging Technology portfolio, driving portfolio governance, roadmap execution, stakeholder alignment, and Model Risk Management (MRM) readiness across multiple AI initiatives. The role partners closely with senior business and technology leaders to ensure strategic priorities are translated into actionable plans, dependencies are proactively managed, risks are addressed early, and initiatives progress through governance and approval processes efficiently. Operating at the intersection of portfolio management, AI governance, technology delivery, and business transformation, the Portfolio Lead is responsible for building and managing the management systems that enable successful execution. This includes establishing governance forums, operating cadences, performance metrics, prioritization frameworks, intake processes, approval workflows, and reporting mechanisms that provide transparency and accountability across the portfolio. The role serves as the central integration point across business, technology, risk, compliance, legal, and enterprise governance stakeholders, ensuring AI initiatives are aligned to strategic objectives, regulatory expectations, Responsible AI principles, and enterprise standards. Through executive influence, portfolio leadership, and operational rigor, the Director enables informed decision-making, accelerates value realization, and helps drive successful execution of the Global Operations AI strategy.

Requirements

10+ years of experience in technology delivery, portfolio management, or product management.
Proven experience managing large-scale portfolios in a complex, matrixed organization.
Strong executive communication skills with experience presenting to senior leadership.
Demonstrated expertise in financial management, forecasting, and variance control.
Experience leading cross-functional teams and influencing without direct authority.

Nice To Haves

Background in Global Operations, Shared Services, Data, Analytics, or Solution Architecture domains.
Experience with regulatory, risk, and compliance-driven initiatives.
Familiarity with enterprise tools such as JIRA, financial management systems, and intake/reporting platforms.
Experience driving process transformation and operational excellence initiatives.

Responsibilities

Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
Establishes target outcomes in partnership with stakeholders and leaders
Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule
Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Manages program financials and supports resource planning
Ensures adherence with Enterprise Change Management standards
Portfolio Execution & Strategic Enablement
Governance & Operating Model Leadership
AI Governance
Stakeholder Management & Executive Communications
Continuous Improvement & Delivery Excellence