Client Delivery Senior Director

NTT DATA Services•Austin, TX

11d•$164,025 - $273,375•Hybrid

About The Position

NTT DATA's State, Local, and Education Division seeks a Client Delivery Senior Director with deep private cloud delivery leadership, executive client management capability, and a proven record of successfully leading complex IT service delivery programs. This role will provide strategic direction, lead cross-functional delivery teams, and oversee execution for private cloud, infrastructure, and managed services environments supporting public-sector clients. This leader will maintain a customer-focused delivery approach, operate with urgency, and prioritize quality, business value, operational reliability, and timely delivery. The role includes directing multiple concurrent solutions, overseeing private cloud service operations, ensuring alignment with enterprise architecture and lifecycle standards, and partnering with senior account and customer stakeholders to drive continuous improvement. The Client Delivery Senior Director will report to the COO within NTT DATA and work closely with the overall Account Manager to align delivery execution, account priorities, customer commitments, and service outcomes. The role will also support employee engagement, resource planning, operational governance, documentation, release management, security and accessibility compliance, and executive-level issue resolution.

Requirements

Minimum of ten (10) years of overall IT service delivery, infrastructure, application, or private cloud delivery experience, including responsibility for full lifecycle delivery from planning and design through implementation, operations, and continuous improvement.
Minimum of five (5) years of experience leading, managing, and developing technical, delivery, or operations teams in client-facing environments.
Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent combination of education and relevant experience.

Nice To Haves

Proven record of successfully delivering private cloud, managed infrastructure, service-oriented architecture, or enterprise platform solutions for large-scale clients.
Prior experience managing in-house, private cloud, public cloud, hybrid infrastructure, vendor, and partner-delivered services across a large IT services portfolio.
Prior experience with large-scale service delivery management.
Prior experience with executive level stakeholder management.
Project management, ITIL, cloud, infrastructure, security, or service management certifications preferred.
Experience with large-scale cloud management platforms, private cloud operating models, infrastructure modernization, and managed services delivery preferred.
Strong understanding of service level management, incident escalation, operational reporting, customer satisfaction, and continuous service improvement.
Excellent written and verbal communication skills, with the ability to translate technical delivery status, risks, and recommendations into executive-ready messages.

Responsibilities

Serving alongside the COO within NTT DATA, the overall Account Manager, a Senior Account Director, and the delivery leadership team to establish private cloud delivery strategy, define operational priorities, strengthen client relationships, and identify opportunities to improve service performance, productivity, and delivery efficiency.
Providing senior executive-level expertise and technical guidance for major private cloud, infrastructure, managed services, and transformation programs.
Collaborating across cross-functional organizations to align private cloud operations, delivery workstreams, governance practices, and client-facing service improvement initiatives.
Partnering with finance, account, and delivery teams to manage budgets, resource allocations, operational performance, risk mitigation, and customer commitments.