Senior Client Advisor, Beverly Center

6e01167c-e38f-4408-bb9c-a44b66743a4c•Los Angeles, CA

9h•$20 - $21•Onsite

About The Position

Salvatore Ferragamo is seeking a Senior Client Advisor for its Beverly Center location. The role provides specialized customer service by building emotionally enriched, meaningful, and loyal client relationships through personal connections and CRM initiatives. The Senior Client Advisor understands clients’ desires and creates personalized experiences to support sales performance. The position provides active leadership on the selling floor, supports individual and team objectives, and mentors colleagues by sharing insights and experience. It also collaborates with peers and operations team members, helps maintain stock in designated selling-floor and stockroom areas, and contributes to a positive and forward-thinking work environment. The Senior Client Advisor creates memorable client experiences through personalized service, expert styling, and brand knowledge. The role involves sales in person, by telephone, and by email; capturing customer information in the company CRM; promoting cross-selling; understanding key performance indicators; and recommending merchandise across channels. The position requires regular, reliable attendance, normally five days per week, for a full-time schedule of 37.5 hours. Hours vary according to store needs and may include mornings, evenings, and weekends.

Requirements

Passion for style and an intuitive, caring approach to client service.
Focus on clients’ experiences and in-depth knowledge of luxury clients’ desires, needs, and expectations.
Strong storytelling skills and the ability to ask engaging questions.
Computer knowledge to track inventory.
Proficient English language skills.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents and communicate effectively with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative independently of direct supervision.
Physical ability to wait on customers and fit them properly with shoes and ready-to-wear.
Regular and reliable attendance, normally five days a week.
Availability for a full-time, 37.5-hour schedule that may include mornings, evenings, and weekends based on store needs.

Nice To Haves

Knowledge of a second language.
Previous retail sales experience; luxury retail experience is a plus.

Responsibilities

Demonstrate active leadership on the selling floor, drive individual and team objectives, and be accountable for sales results.
Collaborate with peers using authenticity, empathy, and best practices to help the team achieve results.
Promote a positive work environment through teamwork and collaboration.
Assist the operations team by maintaining stock in designated selling-floor and stockroom areas.
Create personalized, memorable client experiences and engage clients in the selling ceremony.
Build long-term, authentic client relationships through personalized connections.
Take an active role on the selling floor, prioritize the client experience, and demonstrate expert styling and brand knowledge.
Promote cross-selling to increase UPT sales metrics.
Capture customer data in the company CRM to maintain and develop client relationships.
Think innovatively about ways to improve the client experience and create value.
Conduct sales in person, by telephone, and by email, including assisting customers with shoe and ready-to-wear fitting.
Understand company KPIs and identify strategies to improve performance standards.
Take an aggregate approach to identifying and recommending merchandise across channels.
Mentor colleagues by proactively sharing insights, reflections, and experiences.