OPS SENIOR CLERK - 64906023

State of Florida • Fort Lauderdale, FL

1d • Onsite

About The Position

This position requires you to work on site at one of our facilities located throughout Broward County. This is a full-time, in-office position. This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan. We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application. When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered. This is highly responsible work assisting current and future clients of the Florida Department of Health in Broward County (FDOH-Broward). This position performs intermediate level work in the call center under the limited supervision of the Office Operations Supervisor II-SES. This position must follow state, local and federal regulations for all programs. This position is designated as a sensitive position and is required to maintain information in accordance with state and federal statutes, rules and regulations, as well as FDOH and FDOH-Broward Policies, Protocols, and Procedures. This position has been delegated custodial authority for their Program and Unit’s information set(s) and/or secured area(s). Business hours are from 8:00am-5:00pm Monday – Friday (hours and days are subject to change based on business needs). Performs other duties as required.

Requirements

• Experience working in a call center setting providing professional customer support.
• Experience handling inbound customer calls in a fast-paced work environment.
• Experience interacting with customers and providing enhanced customer service over the phone or in person.
• One (1) or more years of clerical experience including data entry in an office setting.
• Bilingual, fluent in English/Spanish.
• Ability to communicate effectively fluently in English and fluently in Spanish.
• Ability to read and write in English.
• Ability to follow instructions.
• Knowledge of HIPPA rules and regulations.
• Skill in operating a personal computer.
• Skill in operating multi phone system.
• Ability to operate general office equipment.
• Ability to follow office procedures & practices.
• Ability to organize & maintain filing systems.
• Ability to plan, organize & coordinate work assignments.
• Ability to establish & maintain effective working relationship with others.
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures.
• Ability to prioritize individual workload.
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc.
• Ability to locate information that is needed to daily task.
• Ability to work independently and or with little supervision.
• Ability to review data for accuracy & completeness.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Nice To Haves

• One (1) or more years of experience working with the public or community agencies.
• Working knowledge of Women’s Health, Dental, Immunization and WIC programs.
• Work experience scheduling appointments.
• Work experience demonstrating active listening skills and the ability to convey information verbally and written.

Responsibilities

• Schedules WIC appointments by telephone for services requested by client.
• Schedules Dental appointments by telephone for services requested by client.
• Schedules Refugee appointments by telephone for services requested by client.
• Provide clients with information for school age required Immunization and information for adults Immunization.
• Enters client demographic and/or other necessary information in WIC data system and/or HMS for the purposes of establishing baseline client information in respective electronic systems needed to schedule appointment for service.
• Receives incoming calls for the FDOH-Broward call center. This position provides customers with information and transfers clients to appropriate program(s) and /or departments(s) as requested.
• Sends and receives emails, faxes, and other correspondence for the purposes of facilitating communication and continued client service within FDOH and with outside organizations, as permitted by state, local and federal regulations.
• Attended staff meetings, conferences and in-service training programs as required and according to established procedures.

Benefits

• Health benefits will be offered for full-time employment.
• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed