SENIOR CLERK - 64045550

State of Florida • DEFUNIAK SPRINGS, FL

1d • Onsite

About The Position

The Senior Clerk works under the direct supervision of the Office Operations Manager II - SES. This highly sensitive position receives money and performs duties involving financial trust, serves as a key custodian for designated areas, and follows Information Security policies and procedures. The position requires background screening and fingerprinting.

The incumbent serves as Medical Records Custodian, tracking, logging, scanning, and processing incoming and outgoing medical records requests within five business days. The role also monitors and processes hosted fax and electronic health exchange documents and responds to portal inquiries within two business days.

The position provides clerical support for clinic operations, including maintaining patient flow and appointment schedules, registering and greeting clients, preparing medical charts, updating patient and payor information, conducting financial interviews, and providing routine information about appointments and programs. Duties include appointment reminders, processing records requests, collecting and receipting payments, recording ICD-10 service codes, and determining eligibility for the Medicaid Presumptive Eligibility for Pregnant Women program. The clerk also monitors facility areas for maintenance needs and completes time and EAR entries according to Department of Health policy.

The incumbent may need to work during disasters, evenings, and weekends; travel in a personal vehicle to satellite clinics; attend out-of-town training or program meetings; and serve on department committees. Other duties may be assigned by the immediate supervisor.

Requirements

• Valid driver’s license.
• Knowledge of correct spelling, punctuation, and grammar.
• Typing skills and ability to use computers and Microsoft Office Suite.
• Ability to alphabetize and file.
• Ability to communicate effectively and establish and maintain effective working relationships.
• Ability to type letters, memoranda, and other standard business forms in correct format.
• Ability to operate general office equipment.
• Ability to lift and carry 25 pounds.
• Ability to scan and accurately store documents electronically.
• Customer service skills.
• Ability to learn and communicate effectively in English, orally and in writing.
• Completion of required security background screening and fingerprinting.

Nice To Haves

• Previous medical records experience.
• Previous clerical experience.
• Previous customer service experience.

Responsibilities

• Track, log, scan, and process incoming and outgoing medical records requests within five business days.
• Monitor and process hosted fax and electronic health exchange documents, and respond to portal inquiries within two business days.
• Maintain clinic flow by following appointment schedules, greeting and registering clients, preparing charts, and updating patient and payor information in the HMS database.
• Conduct financial interviews to determine client eligibility and sliding fee scale.
• Provide routine information about appointments, programs, schedules, and medical release forms while following records management and information security procedures.
• Work up pre-booked appointment charts for assigned providers and call appointment reminders the prior day, recording results in the patient chart.
• Perform cashier duties, including collecting fees and payments, collecting outstanding balances, and issuing receipts.
• Ensure correct ICD-10 service codes are recorded in HMS based on billing encounters.
• Determine presumptive eligibility for pregnant women and complete eligible applications within five business days using the Florida Integral System.
• Monitor facility interior and exterior areas and report maintenance or repair needs to appropriate staff.
• Complete time entry and EAR entry according to Department of Health policy.
• Work indeterminate periods during disasters and, as needed, evenings and weekends to support clinic operations.
• Travel in a personal vehicle to satellite clinics when required to provide clerical support.
• Serve on Health Department committees as requested, participate in department and CHD staff meetings, and attend out-of-town training sessions or program meetings.
• Perform other duties assigned by the immediate supervisor.

Benefits

• Annual and sick leave benefits.
• Nine paid holidays and one personal holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed