Senior Claims Specialist

BITCO Insurance Companies•Duluth, GA

3h•Hybrid

About The Position

Old Republic Bitco is hiring a Senior Claims Specialist for its regional office in Duluth, Georgia. The role is open to a hybrid work arrangement. The position supports claims handling across multiple coverage lines, with a focus on Commercial Auto, Commercial Property, and General Liability. It involves assessing coverage, liability, legal, and damage issues; investigating and evaluating assigned claims; and resolving them promptly in accordance with company and regulatory guidelines. The specialist also provides a high level of customer service to internal and external business partners.

Requirements

At least 5 years of experience in coverage review, claims investigation, claims administration, and claims settlement.
Experience interpreting policies, agreements, and disclaimers.
Experience with claims investigation, including statements, authorizations, and retaining qualified experts and counsel.
Experience with claims administration, including reports, reserve review, and knowledge of compliance laws and procedures.
Experience preparing disclaimer letters, releases, and proof of loss statements, and participating in legal court proceedings when necessary.
Knowledge of coverage, negligence principles, investigation, and negotiation techniques.
Ability to obtain and maintain state adjusting licenses as needed; a Florida license is required.
Service-oriented approach and ability to provide prompt, efficient, and effective claims and customer service.
Ability to communicate clearly and effectively with customers, claimants, opposing counsel, defense counsel, and members of the public.
Ability to manage and organize multiple tasks simultaneously.
Excellent judgment, negotiation, and decision-making skills.
Ability to travel between off-site locations or overnight in an expeditious manner.
Experience handling liability claims in one or more of Florida, Georgia, Alabama, North Carolina, South Carolina, Virginia, or Pennsylvania.

Responsibilities

Review, analyze, and interpret policy conditions, exclusions, and endorsements to resolve coverage and liability issues for assigned claims.
Prepare reservation of rights letters, nonwaiver agreements, and coverage disclaimers.
Review and evaluate claim reserves to ensure they reflect potential exposure.
Investigate claims, including meeting with insureds and witnesses and obtaining statements, records, and other evidentiary materials.
Document and report investigation and claims-handling activities.
Negotiate, settle, and resolve claims with claimants, insureds, and their lawyers, including through mediation, arbitration, or other court-supervised settlement efforts; prepare appropriate resolution documents.
Maintain working knowledge of regulatory and jurisdictional requirements.
Direct and manage defense counsel, independent adjusters, and other third parties retained to assist with a claim.
Perform other duties as assigned.

Benefits

Competitive salary and comprehensive benefits package.
Generous paid time off and 12 paid holidays annually.
Medical, dental, and vision coverage.
Accident, critical illness, and hospital indemnity insurance.
Company-paid life insurance equal to twice annual salary.
Company-paid short-term and long-term disability coverage.
401(k) Savings and Profit-Sharing Plan.
Ongoing education, training, and professional development opportunities.
Financial assistance for industry certifications and insurance designations.
Flexible scheduling with a two-hour start and end time window within a 7.5-hour workday.
Opportunities to participate in corporate philanthropy and community service initiatives.
Optional travel, commuter, and pet insurance.
Employee wellness support through a dedicated fitness program.