Senior Claims Specialist

Chubb•Phoenix, AZ

About The Position

ESIS, a Chubb company, is seeking Senior Claim Specialists to join its Property Catastrophe Claims Team. The role handles personal and commercial property claims, particularly those involving natural disasters and catastrophic events. Specialists assess property damage, investigate claims, and provide customer service to policyholders while supporting CAT response and contingency needs. The position involves identifying coverage, recovery potential, fraud indicators, and loss exposure; using cost-effective tools and digital technologies; conducting virtual inspections; managing vendors; and advancing claims toward accurate, timely resolution. Specialists maintain reserves, claim data, and documentation, evaluate claim facts and policy language, comply with fair claims practices, and build relationships with internal and external customers. The role also supports workload surges, including desk re-inspections and subrogation reviews. ESIS provides claim and risk management services to commercial clients in the U.S. and globally. The company has more than 70 years of experience and offers pre- and post-loss risk management solutions. The pay range is $78,000 to $112,000, with the specific offer depending on skills and other factors. The role may also be eligible for a discretionary annual incentive program. Chubb offers a comprehensive benefits package; geographic differentials may affect the disclosed pay range.

Requirements

Full knowledge of personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations.
Aptitude for evaluating, analyzing, and interpreting information.
Excellent verbal and written communication skills.
Ability to think innovatively, multitask, prioritize, and stay organized to meet objectives.
Superior customer service skills, including the ability to demonstrate empathy.
Prior experience handling complex claims with large exposures.
Demonstrated ability to work across multiple systems and claim types and adapt to changes in practices and technology.
Ability to work independently and partner effectively with others in a team-supportive environment.
A four-year college degree and/or demonstrated proficiency in property claim handling.
Ability to secure a Property and Casualty Adjusters license within six months of employment.
Ability to work extended weekdays, weekends, and extended hours during peak periods.

Responsibilities

Manage personal and commercial property claims for CAT response and contingency support.
Investigate claims and identify available coverage, recovery potential, fraudulent claim indicators, and loss exposure amounts.
Use cost-effective tools and digital technology to improve client experiences and claim outcome accuracy.
Conduct virtual inspections using approved vendors and tools to assess and adjust personal and commercial property claims.
Control the use, work product, and expenses of outside vendors.
Maintain proactive action plans and effective diary practices to advance claims toward accurate and timely resolution.
Maintain accurate and timely reserves, claim data, and file documentation throughout the claim lifecycle.
Evaluate claim facts, contract language, and supporting documentation to make appropriate claim determinations and support recovery outcomes.
Adhere to statutory and regulatory fair claims practices.
Develop and maintain business relationships with internal and external customers.
Contribute to the team's goals, objectives, and results.
Provide client service while supporting workload surges in various business areas.
Complete desk re-inspections, subrogation reviews, and other duties as required.