Senior Claims Specialist

Gallagher•Atlanta, GA

21d

About The Position

The Senior Claims Specialist handles the most complex and challenging claims issues. For significant claims, the specialist may act as a client advocate with carriers to ensure proper coverage. The role ensures claims forms are accurate and complete, investigates coverage questions and problems, and works closely with clients, producers, client service staff, and insurance carriers. The specialist identifies and resolves complex problems in a timely manner while following established guidelines. The position operates independently and may service the largest clients or resolve the most complex problems. It may also provide guidance and coaching to lower-level staff. A solid understanding of claims processing and the insurance brokerage business is required.

Requirements

High school diploma.
Five years of related experience.
Good understanding of claims processing and the insurance brokerage business.
Licensing required.

Nice To Haves

Associate's degree preferred.

Responsibilities

Handle the most complex and challenging claims issues.
Act as a client advocate with carriers on significant claims to help ensure proper coverage.
Ensure the accuracy and completeness of claims forms.
Investigate coverage questions and problems.
Work closely with clients, producers, client service staff, and insurance carriers.
Identify and resolve complex problems in a timely fashion, following established guidelines.
Operate independently while servicing the largest clients and resolving the most complex problems.
May provide guidance and coaching to lower-level staff.